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onliner

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Everything posted by onliner

  1. onliner
    Ok, my bad, I have used forwarding emails which somehow grouped all forwarded incoming mails into one email. So, there was never an issue. Sorry guys, false alert. 🤣 🤭
  2. onliner
    I'm using WHMCS Version: 7.7.1 All involved administrators have appropriate 'Assigned Departments' checked. Both the department name and 'Enable Ticket Notifications' checkbox. All the options are checked in 'Administrator Roles'. Including the: View Support Ticket Access All Tickets Directly View Flagged Tickets Open New Ticket Delete Ticket Have I missed something?
  3. onliner
    Hello, I have 6 support department X members. According to information at https://docs.whmcs.com/Ticket_Notifications they should all be notified when someone opens a ticket. However, just a main admin receives mail notifications. I've set all permissions and assigned all members correctly to departments etc. Do I have to use https://docs.whmcs.com/Support_Ticket_Escalations to achieve that? Any help will be highly appreciated. Cheers.
  4. onliner
    Well, my approach, in this case, was to disable one after another possible variable that could cause the problem. So after several tests, mostly related to templates, etc. I deleted 12 currencies. That lowered TTFB with 3 seconds. A fair trade-off I guess. But I'll also use the recommended MySQL values by WHMCS Lawrence. That will maybe additional decrease the TTFB with 1-2 seconds. And that is my goal, to achieve WHMCS TTFB under 1,5-2 seconds. Maybe I'm unrealistic, as their 600+ TLDs list to be loaded in conjunction with a domain search. I'll post my findings here.
  5. onliner
    Super valuable information! In the WHMCS folder, there's both .user.ini and php.ini file. Which one shall I target? To avoid conflict as WHMCS maybe is looking for a specific file. Thanks in advance.
  6. onliner
    double post
  7. onliner
    WHMCS doesn't allow you to delete currency if any client or invoice is using the particular currency. Which is good. Could cause too much mess otherwise.
  8. onliner
    After deleting 12 currencies from WHMCS, I was able to lower the TTFB to 3.5 seconds from previously 6-8 seconds. Not idealistic but better.
  9. onliner
    No, it's the same, as it takes 6 seconds just to open(show the first pixel of the WHMCS after domain search has been initiated.
  10. onliner
    Same result with all of them. Yes, no matter which TLD I select. I'll try to reduce the currencies in the price list, currently, 20 active, to see if that makes any change.
  11. onliner
    Hello, As WHMCS support couldn't reproduce the issue, I want to check if someone has experience this 'odd issue'. Simply, when a domain check query has been entered, either as direct in the domain check box, or as a link like https://domainxxxxx.xxx/cart.php?a=add&domain=register&query=somenewdomain.net it takes WHMCS between 6-8 seconds just to respond to a query. In all, it can take up to 14 seconds to load the result. I've minimized the auto search to just one TLD, and I've also disabled spotlight TLDs. 3 independent online speed test tools, return following results: I'm using the default templates, both for orderforms and design. Load time: 6.89 s Fully loaded: 13.811s Fully Loaded Time: 8.9s I'm getting about 400ms as a TTFB. I don't have any ideas left to try. I would appreciate any constructive input. Thanks in advance! WHMCS 7.7.1 PHP version 7.2.19 PHP Memory Limit 1024MB
  12. onliner
    Yeah, I'm aware of that module since before. I think I'll switch over in the near future to it actually. Btw, if using the myworks PayPal billing agreements module, does it inherit the WHMCS PayPal module "limitation" of only sending the payment to PayPal accounts primary email?
  13. onliner
    WHMCS support responded that "all (WHMCS PayPal module) payments will be sent to the primary email address on the PayPal account. This behavior is by design." Case closed.
  14. onliner
    Yes, let us see what WHMCS support will answer. I gave them a lot of data in regard to this issue. Will be back.
  15. onliner
    We misunderstood each other apparently as that doesn't have anything to do with the receivers PayPal account secondary email address. Not the buyers, but the facilitator's secondary email address in the PayPal account. Simply, I can't collect PayPal payments if the WHMCS PayPal module 'PayPal Email' field use the SECONDARY email address.
  16. onliner
    It's unchecked. But I just can't simulate a successful WHMCS payment to the second email address in business PayPal Sandbox account. Even if the email address is confirmed. Very strange. I know that PayPal CAN accept payment to a secondary email address. Not sure if there's any WHMCS PayPal limitation for that?
  17. onliner
    Can someone actually confirm that WHMCS PayPal module in live mode WILL work with a NON-Primary PayPal address? ?
  18. onliner
    Hello, This is one more thing I can't test from PayPal Sandbox facilities. In short: I'm NOT using the "automatically return to website" after payment facilities. That means that customer needs to manually click on the "Return To Merchant" button. If I'm using several email addresses in Paypal for different scripts and business When payment has been done and customer is clicking on the "Return To Merchant" button - will PayPal take customer to latest payment source - OR - will it take him back to the URL assigned in "Website payment preferences >> Auto return for website payments" (alt. at Instant Payment Notifications IPN tab)??? Second Problem arises I guess as PayPal can't have more than ONE IPN, so nevertheless, I need to manually handle all the incoming transactions anyway? In case of such setup, I mean. Do I miss the point? I would really appreciate any suggestions. Thanks in advance.
  19. onliner
    Hello, I'm trying to get this setup to work with PayPal Sandbox account, but it seems not accepting payments from WHMCS IF the email address is not the primary one. Sending payments to PayPal sandbox primary email address works as it should. Can someone please confirm that IT IS possible to send a payment from WHMCS through a PayPal module but to a NON-PRIMARY email address in PayPal? Thanks in advance.
  20. onliner
    It turned out that the cPanel newly introduced module mod_evasive cause the problem. By enabling the module modified DOS counts, everything works again. Or, disabling the module do the trick as well. Case closed.
  21. onliner
    Yes, it works. If you ever want to double check if Hotjar tracking is installed properly, you can try these steps to verify manually which are outlined here: https://help.hotjar.com/hc/en-us/articles/115009509288-Verifying-Installation
  22. onliner
    Wonderful! Ok, let's hope so. Thanks.
  23. onliner
    Yes, but nothing happens. Can't see in the console that something is odd. Waiting on their support to act.
  24. onliner
    Yes, did that several times. However, can't get Hotjar to verify installation. I'll try to reach out to their support.
  25. onliner
    @inteldigital I'm using the same code, the page layout is not affected now. But I can't get Hotjar to verify it though.
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