WHOIS lookup Error: 101 on new TLDs

[WHMCS ChrisD]

17 minutes ago, Isaac Asher said:

Maybe I'm not looking in the right place, but there's literally nothing to copy or paste. It simply says "No records found" in the log. It's like it didn't even see that I made the request on the front end. 

I tested this using another domain that I know to be available with a .net TLD and still no records in the system module debug log. Am I looking in the right place?

Ok, this indicates that your server is likely not reaching out to eNOM, are you using the standard Six theme and Standard Cart?

[Isaac Asher]

15 hours ago, WHMCS ChrisD said:

are you using the standard Six theme and Standard Cart?

Yes and yes

[WHMCS ChrisD]

3 hours ago, Isaac Asher said:

Yes and yes

Could you please upload a fresh copy of your WHMCS files, and also login to your admin area head to Help > System Health Status and check if any recommended or required modules are missing 

[Isaac Asher]

4 hours ago, WHMCS ChrisD said:

Could you please upload a fresh copy of your WHMCS files

Sorry, I'm not sure what you mean.  Can you please explain?

4 hours ago, WHMCS ChrisD said:

check if any recommended or required modules are missing

I have no red "Needing Attention" items.  There are two yellow Warnings.  First:

Automatic Update Requirements

• Automatic Updates require a writeable directory for staging files during an update. The temporary path that is set currently cannot be written to. Please check and correct the permissions

 

Second is the warning about using the standard templates. Nothing about required modules being missing. 

[brian!]

Hi Issac,

25 minutes ago, Isaac Asher said:

Sorry, I'm not sure what you mean.  Can you please explain?

I suspect Chris is asking you to upload the files from the full download zip file of your installed WHMCS version to your server again - i'd certainly try uploading the /vendor and /templates folders again as a bare minimum to see if that fixes the issue... but it might require a full upload beyond those two directories.

you have to remember that WHMCS is now 7,500+ files (with v7.6, it's going to be well over 8,000 files) - and it only needs one or two to be corrupt/missing, and errors will start to occur.

[Isaac Asher]

11 hours ago, brian! said:

I suspect Chris is asking you to upload the files from the full download zip file of your installed WHMCS version to your server

I originally installed and subsequently upgraded my WHMCS installation via Softaculous in cPanel.  

Are there known issues pertaining to Softaculous installations?

Where do I obtain the files?

Edited July 31, 2018 by Isaac Asher
Added further clarity

[brian!]

16 hours ago, Isaac Asher said:

Are there known issues pertaining to Softaculous installations?

yes - it often causes bugs during installations and upgrades - I always recommend not to use it... manual install / upgrading would be my preferred solution, though if you don't have the download files, I appreciate that it's not really an option.

16 hours ago, Isaac Asher said:

Where do I obtain the files?

if you get your license direct from WHMCS, you should be able to get the zip file from download.whmcs.com (or by logging into the members area); if you get your license from a reseller, I think you have to get the file from the reseller.... I suppose you could open a ticket with WHMCS Reseller Support (no need to login), but I don't know if they will give you the files.

[Isaac Asher]

I have finally found the answer!!!

Posting my trail and results here in case someone in the future has the same issue. 

 

@WHMCS ChrisD asked earlier if I was using the standard templates, but what did not occur to me at the time was that I was not using the standard templates as my front-end.  I have WordPress as the front end and am using Arkahost template.  After thinking a long time about why the System Module Log would not have any entries, it occurred to me that the domain checker widget on the front end of my site was possibly not communicating with WHMCS.... and I was correct.  

Found the domain checker widget settings in the Arkahost template which included a place for additional whois servers!  Now that I know what to do with those (thanks @brian! !!), I added the appropriate entry for .rocks and still... no luck.  

Found additional settings for the domain checker widget in Arkahost which will re-route domain check requests to the WHMCS front page.  Enabled that setting and BAM!  It WORKED!!!  I was able to use the .rocks domain name on the front page domain checker widget and it re-routed through to WHMCS, which proudly stated that the domain **IS** available!!

 

I owe you guys.  Thanks a million!!!!!

[brian!]

14 hours ago, Isaac Asher said:

what did not occur to me at the time was that I was not using the standard templates as my front-end.  I have WordPress as the front end and am using Arkahost template.

aaah.. that should be your first thought when testing... everything WHMCS create is primarily designed to work on Six/Standard_cart... once you go beyond that, you're in the hands of the third-party theme developers keeping their templates up to date.