Mailchimp generic error

[jacksoggetto]

I get a lot of errors while trying to use the mailchimp module.

request:

Array
(
    [id] => order-3492
    [customer] => Array
        (
            [id] => cust-95
            [email_address] => ***
            [opt_in_status] => 1
            [company] => ***
            [first_name] => ***
            [last_name] => ***
            [orders_count] => 21
            [total_spent] => 2622.88
            [address] => Array
                (
                    [address1] => ***
                    [address2] => 
                    [city] => ***
                    [province] => ***
                    [postal_code] => ***
                    [country] => 
                    [country_code] => ***
                )

        )

    [currency_code] => EUR
    [discount_total] => 0
    [tax_total] => 0
    [shipping_total] => 0
    [order_total] => 12
    [processed_at_foreign] => 2018-05-21 16:35:05
    [billing_address] => Array
        (
            [name] => 
            [address1] => 
            [address2] => 
            [city] => 
            [province] => 
            [province_code] => 
            [postal_code] => 
            [country] => 
            [country_code] => 
            [phone] => 
            [company] => 
        )

    [financial_status] => pending
    [fulfillment_status] => pending
    [landing_site] => ***
    [order_url] => ***
    [lines] => Array
        (
            [0] => Array
                (
                    [id] => order-item-3492-0
                    [product_id] => domain-it
                    [product_variant_id] => domain-it-1yr
                    [quantity] => 1
                    [price] => 12.00
                )

        )

)

response:

Array
(
    [type] => http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/
    [title] => Bad Request
    [status] => 400
    [detail] => A product with the provided ID does not exist in the account for this list.
    [instance] => eef56609-815f-4983-97c4-2da54e48c666
)

 

 

or, request:

Array
(
    [id] => userid-95
    [customer] => Array
        (
            [id] => cust-95
            [email_address] => ***
            [opt_in_status] => 1
            [company] => ***
            [first_name] => ***
            [last_name] => ***
            [orders_count] => 21
            [total_spent] => 2622.88
            [address] => Array
                (
                    [address1] => ***
                    [address2] => 
                    [city] => ***
                    [province] => ***
                    [postal_code] => ***
                    [country] => 
                    [country_code] => ***
                )

        )

    [checkout_url] => ***
    [currency_code] => EUR
    [order_total] => 12.00
    [lines] => Array
        (
            [0] => Array
                (
                    [id] => cart-item-userid-95-0
                    [product_id] => tld-it
                    [product_variant_id] => tld-it-1
                    [quantity] => 1
                    [price] => 12.00
                )

        )

)

response:

Array
(
    [type] => http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/
    [title] => Bad Request
    [status] => 400
    [detail] => A product with the provided variant ID does not exist in the account for this list.
    [instance] => 5ad5ef78-a7eb-425f-9be3-fabfe98c3e47
)

 

[wsa]

They need to check this module good I see alot difference error

[WHMCS John]

Hi @jacksoggetto,

Thanks for providing this details, it's most helpful.

These messages indicates that the products being ordered don't exist in your Mailchimp cart. If you've had these products for a long time, it suggests an error occurred during the initial setup causing them not to get added. If they are new products, it could indicate that the daily automation tasks aren't completing to add them to Mailchimp in the background.

I'd suggest disconnecting Mailchimp, then setting up the connection again to a new cart.

This is done via the Addons > Mailchimp page.

 

 

[jacksoggetto]

Is there a way to check the mailchimp cart and manually check if they exist and if they get created correctly while disconnecting and connectgin it again?

[jacksoggetto]

Also: should I see a record in the log confirming that the mailchimp module did all his automations correctly?

searching for %mailchimp% I only see errors in the activity log