Karlog-IT Posted February 18, 2018 Share Posted February 18, 2018 Hello I am new at WHMCS and are trying to get my setup working. (I am atm finishing up translating email templates to Danish and product listing) I have an issue that I have been unable to solve. When I run the WHMCS cronjob all imported cPanel accounts gets terminated, and I am sure that I just need to change some setting or something, but I have several times deleted all the accounts on my system with WHMCS installed. (At least I got some disaster restore training, great to know that your backup works.) I have tried untick "Enable Termination" from "Automation Settings" and the cronjob still terminated all the imported accounts. How do I import accounts from WHM without getting them all terminated? Best regards Benjamin Karlog Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted February 24, 2018 Share Posted February 24, 2018 Hi Benjamin Do you have Recurring Cycle limits set on the products in Setup > Products/Services? Link to comment Share on other sites More sharing options...
Karlog-IT Posted February 25, 2018 Author Share Posted February 25, 2018 Hello ChrisD I got some help from the support and solved the problem. I had the "Auto Terminate/Fixed Term" setting set to 30 on some of the product packages, but I did not expect it to have any effect as I had disabled the "Enable Termination" setting. So now I do not understand what "Enable Termination" does, but I have at least got my cronjob working. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted February 25, 2018 Share Posted February 25, 2018 Glad to hear you got to the bottom of it @Karlog-IT Enable Termination relates to overdue services, the one on the products is seperate Link to comment Share on other sites More sharing options...
twhiting9275 Posted February 26, 2018 Share Posted February 26, 2018 16 hours ago, WHMCS ChrisD said: Enable Termination relates to overdue services, the one on the products is seperate This does seem a bit backwards, IMO, if the system isn't directly told to terminate (ie: the enable termination button isn't ticked), one would (rightly) expect it to not terminate , period. 1 Link to comment Share on other sites More sharing options...
Karlog-IT Posted February 26, 2018 Author Share Posted February 26, 2018 7 hours ago, twhiting9275 said: This does seem a bit backwards, IMO, if the system isn't directly told to terminate (ie: the enable termination button isn't ticked), one would (rightly) expect it to not terminate , period. I could not agree more. For some reason. Do we have an area on the community for change requests? Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS Alex Posted March 4, 2018 WHMCS Technical Analyst II Share Posted March 4, 2018 Quote This does seem a bit backwards, IMO, if the system isn't directly told to terminate (ie: the enable termination button isn't ticked), one would (rightly) expect it to not terminate , period. This is product specific. For example, if you wanted to offer a free trial of products for a certain period of time, or time limited products that should only recur for a certain number of cycles before stopping, this would be the option to use. By using this feature, you are directly telling the system that after x amount of days you want this service to terminated. It is disabled (set to 0) by default and does highlight that the service will terminated by using this feature. This feature would be made redundant or loose it's individual benefits if it were superseded by needing the 'enable termination' option enabled in the Automation settings. One example would be if you wanted to offer a trial of a service that is automatically terminated at the end of the trial period, but you don't want your clients paid for services to be terminated by WHMCS at all, you wouldn't be able to do so as you would either need to enable termination or not offer a trial of a product set to automatically terminate. -1 Link to comment Share on other sites More sharing options...
easyhosting Posted March 4, 2018 Share Posted March 4, 2018 On 26/02/2018 at 8:15 AM, Karlog-IT said: Do we have an area on the community for change requests? yes https://requests.whmcs.com/ 1 Link to comment Share on other sites More sharing options...
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