Remitur Posted January 20, 2018 Share Posted January 20, 2018 (edited) A customer opened a ticket because, trying to register a domai, he got a blank screen with following message: {"result":[{"domainName":"mynewdomain.com","idnDomainName":"mynewdomain.com","tld":"com","tldNoDots":"com","sld":"mynewdomain","idnSld":"mynewdomain","status":"available for registration","legacyStatus":"available","score":1,"isRegistered":false,"isAvailable":true,"isValidDomain":true,"pricing":{"1":{"register":"\u20ac8.43","transfer":"\u20ac8.43","renew":"\u20ac8.43"},"2":{"register":"\u20ac16.86","renew":"\u20ac16.86"},"3":{"register":"\u20ac25.29","renew":"\u20ac25.29"},"4":{"register":"\u20ac33.72","renew":"\u20ac33.72"},"5":{"register":"\u20ac42.15","renew":"\u20ac42.15"},"6":{"register":"\u20ac50.58","renew":"\u20ac50.58"},"7":{"register":"\u20ac59.01","renew":"\u20ac59.01"},"8":{"register":"\u20ac67.44","renew":"\u20ac67.44"},"9":{"register":"\u20ac75.87","renew":"\u20ac75.87"},"10":{"register":"\u20ac84.30","renew":"\u20ac84.30"}},"shortestPeriod":{"period":1,"register":"\u20ac8.43","transfer":"\u20ac8.43","renew":"\u20ac8.43"},"group":"","minLength":3,"maxLength":63,"isPremium":false,"premiumCostPricing":[]}]} AFAIK, no other customers encountered this issue. maybe an issue of the customer's browser about cookies? I suggested the customer to empty his browser's cache and deleting cookies... still no feedback from him. I write this hear just to report, if anyone else ever experienced it... Edited January 20, 2018 by Remitur Link to comment Share on other sites More sharing options...
brian! Posted January 20, 2018 Share Posted January 20, 2018 1 hour ago, Remitur said: write this hear just to report, if anyone else ever experienced it... it might be useful to add which WHMCS version this is and perhaps which registrar this occurred with (if not using standard whois). Link to comment Share on other sites More sharing options...
Remitur Posted January 20, 2018 Author Share Posted January 20, 2018 WHMCS 7.4.1 The registrar is resellerclub, but I'm using standard whois Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 20, 2018 Share Posted January 20, 2018 Hi @Remitur It could be a issue with their cookies if you are unable to replicate this, just to check, are you using an out of the box theme? Link to comment Share on other sites More sharing options...
Remitur Posted January 20, 2018 Author Share Posted January 20, 2018 48 minutes ago, WHMCS ChrisD said: Hi @Remitur just to check, are you using an out of the box theme? No, we're using "Web Hoster" theme by Thememetro Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 21, 2018 Share Posted January 21, 2018 Please ask them to append ?systpl=six to the end of the url and try again this will change the them on their end to the Six theme Link to comment Share on other sites More sharing options...
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