Basheer Posted January 2, 2018 Share Posted January 2, 2018 Hi, In our new whmcs system , i created a test ticket from client side and it created successful ticket in system and listed in support tickets (admin side). But i didn't get any email regarding this ticket to email id (support ticket department email id) Link to comment Share on other sites More sharing options...
WHMCS Marcus Posted January 2, 2018 Share Posted January 2, 2018 I would first start by checking your Activity Log to ensure there are no SMTP/email delivery error messages. Then I would double check your mail settings found in Setup >> General Settings >> Mail Tab If you are still experiencing issues, I would recommend opening up a support case so one of our Support Team Members can have a closer look at your system: https://www.whmcs.com/support Link to comment Share on other sites More sharing options...
nlraluca Posted January 11, 2018 Share Posted January 11, 2018 If you have no issue sending other emails, maybe you should check Setup -> Notifications. On WHMCS v.7.4.1 had to add new rule there, so notification emails would be sent to admins when new ticket is created. Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 11, 2018 Share Posted January 11, 2018 Check the activity logs as Marcus suggested. If nothing else, use debugging to see what may have happened. You can turn on SMTP debugging specifically if you like. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 11, 2018 Share Posted January 11, 2018 One other thing to check is that your Staff Profiles have Enable Ticket Notifications ticked and that the Support Department Emails & your Admin Emails are different Link to comment Share on other sites More sharing options...
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