WHMCS 7.4.1 Quote PDF & Send Issue

[AhmedSharaf]

Hello,

I recently upgraded to WHMCS 7.4.1, generally everything appeared to go fine, however I can create a quote but I cannot download the PDF or send the quote as a PDF attachment. Is anyone else experiencing this issue? Or a possible fix?

[WHMCS ChrisD]

Hello @AhmedSharaf

Thanks for getting in touch with WHMCS Technical Support.

Could you please confirm if there are any error messages that you are receiving when trying to send or download a quote from WHMCS?

[brian!]

also, which version did you upgrade from?

i'm wondering if you are using an old custom template that is no longer compatible with v7.4.1

if you are using a custom template, does the same thing happen if you switch to using the "Six" template??

12 hours ago, WHMCS ChrisD said:

Thanks for getting in touch with WHMCS Technical Support.

is that what this place is now, Chris?

[AhmedSharaf]

Hello ChrisD,

Thank you for the response. We have upgraded from 7.3.1 to 7.4.1. I suspect my issue is that we have upgraded to the latest version, however we are using a 7.3.1 compliant template. We'll be doing a theme upgrades in the coming days and our preliminary tests does show that using a 7.4.1 compliant template will remedy the issue. I'll check in and update next week. Thank you again!

-Ahmed

[AhmedSharaf]

Hello @GearHead,

You are correct, we are using a custom template and when we revert to the six theme, everything appears ok. We'll be updating our custom template in the coming days and this should fix things.

Thank you!

-Ahmed