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Sergio B

How can I set-up a generic email alias for all support agents to use?

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Hi,

I just want to know if there is a configuration in WHMCS wherein a team member of our project can send an email to a client but the original sender is covered and a generic email address will show.

This is what i want to happen:
For example: 

John Doe(team member) is in control of the domain micros.com.

He receives an email asking for support from his client.

He replies using his personal email address([email protected]) and sends the support solution email to a client.

When the client receives his email, the "From:" field will show [email protected] and not  [email protected]

 

Is this possible in WHMCS?
Any comments and suggestions will be greatly appreciated.

Thanks in advance,
Sergio

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Hi,

Thanks for your post. This is not currently a feature of WHMCS. At present the staff member would need to open a support ticket and select the client's account when opening it.

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