How can I set-up a generic email alias for all support agents to use?

[Sergio B]

Hi,

I just want to know if there is a configuration in WHMCS wherein a team member of our project can send an email to a client but the original sender is covered and a generic email address will show.

This is what i want to happen:
For example: 

John Doe(team member) is in control of the domain micros.com.

He receives an email asking for support from his client.

He replies using his personal email address(john.doe@gmail.com) and sends the support solution email to a client.

When the client receives his email, the "From:" field will show support@micros.com and not  john.doe@gmail.com.

 

Is this possible in WHMCS?
Any comments and suggestions will be greatly appreciated.

Thanks in advance,
Sergio

[WHMCS John]

Hi,

Thanks for your post. This is not currently a feature of WHMCS. At present the staff member would need to open a support ticket and select the client's account when opening it.

[Sergio B]

On 10/15/2017 at 12:05 AM, WHMCS John said:

Hi,

Thanks for your post. This is not currently a feature of WHMCS. At present the staff member would need to open a support ticket and select the client's account when opening it.

Thanks John