Salman75 Posted November 20, 2007 Share Posted November 20, 2007 Hi, WHMCS 3.4.1 allows a client to order the renewal of an expired domain. Please stop this. Thanks Salman 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted November 20, 2007 Share Posted November 20, 2007 Wondering why? based in the registrars policy you can renew a domain for another 30 days until it go to redemption period. 0 Quote Link to comment Share on other sites More sharing options...
Salman75 Posted November 20, 2007 Author Share Posted November 20, 2007 A client repeatedly paid to renew a domain that was in redemption. Enom requires a $160 payment to renew a domain that is in redemption. 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted November 20, 2007 Share Posted November 20, 2007 ahh...then will be great have a way to check the domain status and depending of that hide the renew button, wondering if this is possible Matt? Will be great allow them to renew if it expired, but no when is in redemption period. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted November 20, 2007 Share Posted November 20, 2007 Yep agreed on that. Could cost a lot to us if they renew a redemption domain 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted November 20, 2007 Share Posted November 20, 2007 The problem is not that they renew a redemption domain, the problem is the client keep clicking the renew button, generating invoices and paying, but most probably you will end up refunding him and losing money for the transactions, unless he agree to pay the $160 to recover the domain. 0 Quote Link to comment Share on other sites More sharing options...
Salman75 Posted November 21, 2007 Author Share Posted November 21, 2007 The problem is not that they renew a redemption domain, the problem is the client keep clicking the renew button, generating invoices and paying, but most probably you will end up refunding him and losing money for the transactions, unless he agree to pay the $160 to recover the domain. Exactly! Thats our main worry. 0 Quote Link to comment Share on other sites More sharing options...
rbro Posted November 27, 2007 Share Posted November 27, 2007 Yikes! Does anyone have a workaround for this? One of the main reasons I upgraded was so that my clients could renew domains from the client area, but this is not a good thing. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted November 27, 2007 Share Posted November 27, 2007 Can't see the big deal here. We use enom and nominet. If a customer pays for a domain renewal that has past its renewal period or is in redemption, it won't be renewed. No cost to you. Your invoice should have the pay by due date and it is the clients problem if they pay too late. We make this clear to them in the emails that they receive from us. When eventually (usually sooner rather than later when they realise their domain is no longer working), they contact us to ask why their domain still isn't working, we tell them they should have renewed by the due date on their invoice and as they hadn't, there may be extra charges incurred by them from the registrar. They then have to wait until we verify the situation. They can then make the choice to pay or not. We place a late fee on all invoices which are overdue instantly. So, if the customer does not want to pay the redemption fee, we refund them the domain registration fee but not the late fee. The late fee is there to cover our administration charges. Hence your concerns about refund charges are covered. Run a tight ship. Your customers will respect you for it and this issue will be less of an issue than you think as we have very few domains that ever reach this stage. 0 Quote Link to comment Share on other sites More sharing options...
rbro Posted November 27, 2007 Share Posted November 27, 2007 Can't see the big deal here. We use enom and nominet. If a customer pays for a domain renewal that has past its renewal period or is in redemption, it won't be renewed. No cost to you. If that's true than I guess it's not really a concern. I was under the impression that by clicking on the renew button (we use Enom btw) for a domain that was in redemption, the customer would be invoiced the regular renewal amount (say $15/year), but the renewal order would go through to Enom and our Enom reseller acct would be billed the $160 or whatever it is........ 0 Quote Link to comment Share on other sites More sharing options...
Si Posted November 28, 2007 Share Posted November 28, 2007 No, if a customer tries to renew a domain that has expired status in enom, it will not be renewed, (even if it hasn't hit redemption period). Which is why we charge a late payment fee on overdue invoices, it covers our administration of having to manually login to enom select the domain (which will be in the expired section) and manually renewing it. It is at that point that we are able to tell if the domain has entered redemption period and therefore incurring the redemption fee. We then advise the customer of the situation. No way your customers can cost you money in this situation. If they choose to repeatedly pay for an expired domain (as some suggest), they have more money than sense. A quick support ticket can resolve issues for them. It would be good though if a domain is in expired status that the domain renewal button is either disabled or the resulting page clientarea.php?action=domainrenew shows 1) it cannot be renewed and 2) that there is an outstanding invoice for this domain which should be paid first 0 Quote Link to comment Share on other sites More sharing options...
rbro Posted November 28, 2007 Share Posted November 28, 2007 OK, that's good to know. Sounds like this is a non-issue then. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted November 28, 2007 Share Posted November 28, 2007 If that's true than I guess it's not really a concern. I was under the impression that by clicking on the renew button (we use Enom btw) for a domain that was in redemption, the customer would be invoiced the regular renewal amount (say $15/year), but the renewal order would go through to Enom and our Enom reseller acct would be billed the $160 or whatever it is........ The enom API doesn't renew a domain in RGP/Extended-RGP on a standard renewal instruction, so there is (currently) no worry that you'll be paying the $160 "accidentally" I would quite like to see WHMCS have features to increase the cost of renewal when time period(s) have passed - so +$200 from expiry > expiry+30, +$300 from expiry+30 > expiry+60 etc as (a) varying registrars charge different amounts for domains in grace periods (b) it'll stop them forgetting next year © it involves you in more manual/admin work 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted November 28, 2007 Share Posted November 28, 2007 The enom API doesn't renew a domain in RGP/Extended-RGP on a standard renewal instruction, so there is (currently) no worry that you'll be paying the $160 "accidentally" I would quite like to see WHMCS have features to increase the cost of renewal when time period(s) have passed - so +$200 from expiry > expiry+30, +$300 from expiry+30 > expiry+60 etc as (a) varying registrars charge different amounts for domains in grace periods (b) it'll stop them forgetting next year © it involves you in more manual/admin work Agreed! I too believe WHMCS should allow for automatic inclusion of additional fees once the renewal date has passed. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted December 3, 2007 Share Posted December 3, 2007 No, if a customer tries to renew a domain that has expired status in enom, it will not be renewed, (even if it hasn't hit redemption period). I just tested that - it does renew expired domains, its simply those in RGP/e-RGP it wont renew on a standard API call to the renew/extend functions. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted December 3, 2007 Share Posted December 3, 2007 Thats strange. So far, any domains in that situation, that customers have renewed, I've had to login to enom and manually process their renewals. Maybe we're expecting the move to redemption to be the cut-off, but maybe its just a certain number of days into expiry. I'll contact enom today for clarification on this. Si 0 Quote Link to comment Share on other sites More sharing options...
Si Posted December 3, 2007 Share Posted December 3, 2007 OK, guess I was wrong on this. Just spoke with 'Rosalind' in enom tech support and the api command to renew an expired domain is the same as the api command for a domain which is being extended and is within renewal period. However, once a domain moves to redemption period, the api command that renews a domain is no longer valid and interestingly there is a separate api command which will move the domain out of redemption. So..... Matt, if we have this command, is it possible to add it to the enom module, so that we can add our own redemption fee to the domain invoice so that if customers want to renew the domain they can only do so after paying the full redemption fee? Si 0 Quote Link to comment Share on other sites More sharing options...
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