Jump to content

Stripe integration not updating when insufficient funds


Recommended Posts

We are using latest WHMcs with it's Stripe integration, and after a while, the first insufficient_funds payment error appeared at our account.


A client made the payment, Stripe updated WHMcs and marked the invoice as paid, but later on, the payment was declined due to insufficient_funds, but WHMcs never found out.


We contacted Stripe about this, to see if we could at least receive an email when this happens, but they pointed us to their webhooks, so ideally the official Stripe integration should have this.


I could create a feature request, but first I wanted to know if anyone else had the same problem, and what was the approach to solve it.

Link to comment
Share on other sites

This is probably better off as a feature request. I'm wondering, was the payment initially approved though, or put into pending state until the funds were released?

WHMCS should (theoretically) be smart enough to handle the difference. I mean, the paypal integration knows, why shouldn't the Stripe integration?

Thinking maybe there's something more to this, like maybe Stripe initially approved the transaction?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated