kenneth-vkd Posted April 5, 2017 Share Posted April 5, 2017 Hi We have recently bought one of our competitors and with that we also got a WHMCS installation, which for reason was not update beyond version 5.3 However we are now facing an issue with the upgrade process. We have followed the upgrade guide and made backups as needed. We did also overwrite the files from the V5 installation with the new V7.1.2 files and tried to complete the upgrade, but it does not detect the WHMCS installation although all requirement checks are passing and the configuration.php is there. The old installation was running on PHP 5.4.45 and when upgrading to WHMCS 7.1.2, we also upgraded PHP to version 7.0.17 Is there a way to update directly to WHMCS 7.1 or should I go through some other versions in between and how do I get access for downloading these or is this the kind of upgrade that requires assistance from the WHMCS technical team. Link to comment Share on other sites More sharing options...
twhiting9275 Posted April 6, 2017 Share Posted April 6, 2017 There are no manual steps, the system will do everything necessary on the upgrade / install script Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 6, 2017 Share Posted April 6, 2017 Are you connecting to the old database from the v5 install? Link to comment Share on other sites More sharing options...
kenneth-vkd Posted April 6, 2017 Author Share Posted April 6, 2017 Hi Yes. We do connect to the V5 install, since the configuration.php is there and it is readable. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 6, 2017 Share Posted April 6, 2017 Hmm, ok what error do you get Link to comment Share on other sites More sharing options...
kenneth-vkd Posted April 6, 2017 Author Share Posted April 6, 2017 Hmm, ok what error do you get Hi We do not get any errors at all. It just shows the installation screen stating that all requirements have passed and that no previous WHMCS installation was detected. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 6, 2017 Share Posted April 6, 2017 Can you please open a support ticket, we'll take a look into this for you. Link to comment Share on other sites More sharing options...
kenneth-vkd Posted April 6, 2017 Author Share Posted April 6, 2017 Can you please open a support ticket, we'll take a look into this for you. As we speak, one of my coworkers is working on a ticket with the technical team. Link to comment Share on other sites More sharing options...
rlincourt Posted January 28, 2018 Share Posted January 28, 2018 i have to do the same thing.. i use 5.3 me too.. so what is the best way for update to 7.4 ? Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 29, 2018 Share Posted January 29, 2018 Same as previously. There's really no manual 'upgrade' steps, it's just a common sense thing. Two very critical pieces of advice here before you do this #1: MAKE BACKUPS I can't stress this enough. MySQL, compressed backups (files, everything). Go as far as making a second backup just in case!!! #2: Move (current) modules and templates to modules.bak and templates.bak before you upload the new stuff. This is going to help reduce errors going forward. Since you've gone some time without updating, I'd say it's safe to bet that you won't find anything there compatible anyways Once you do all that, upload the whmcs files to whmcs, then run the installer. Then you get to go through and put your old purchased modules back into place Link to comment Share on other sites More sharing options...
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