manhte1 Posted March 3, 2017 Share Posted March 3, 2017 Dear team, My WHMCS has been worked for 01 month. But subdently could not work with my exchange email. Normally, when I sent email to support@domain.com, ticket is opened automatically. But now nothing do. Run pop3.php job, see sucessfuly login. Change pop3 (Setup > Support > Support Departments ) to gmail, its work. Ticket open. Its seem my exchange @domain.com was blacklist IP of WHMCS. In my exchange is configure whitelist to allowed IP of WHMCS. How should I do now ? Thank you for your advice ! 0 Quote Link to comment Share on other sites More sharing options...
yggdrasil Posted March 3, 2017 Share Posted March 3, 2017 You should probably contact your Exchange server administrator to check if emails are delivered properly to the account or check if its not blocking your WHMCS server from logging in, because this seems like a problem with your email server, not WHMCS. That would explain why it works with Gmail and not with your Exchange server. Seems like a firewall issue or some other blocking device to me. 0 Quote Link to comment Share on other sites More sharing options...
manhte1 Posted March 3, 2017 Author Share Posted March 3, 2017 I'm exchange administartor as well . I did not find any blacklist IP in exchange. I create rule to allow whims IP as well. Just recorgnize, if I create a new email in exchange support-1@domain.com and set POP whmcs by this email. Ticket is opened. Mean exchange server is not block IP of whmcs, POP import counter of support-1 is alway "Mail box empty" but for support@.. is a >0 number. whmcs could not import ticket from mail support@domain.com Its weird ... 0 Quote Link to comment Share on other sites More sharing options...
manhte1 Posted March 4, 2017 Author Share Posted March 4, 2017 hi, can you pls advice? thx, 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted March 4, 2017 Share Posted March 4, 2017 Are you using PHP 5.6? This requires your mail server to have a SSL certificate installed to send mail 0 Quote Link to comment Share on other sites More sharing options...
Bepol Posted March 5, 2017 Share Posted March 5, 2017 I have the same issue. SSL installed. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted March 5, 2017 Share Posted March 5, 2017 I have the same issue. SSL installed. Could you please pm me your WHMCS Login & Control Panel Details or open a ticket and PM me the ticket ID 0 Quote Link to comment Share on other sites More sharing options...
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