manhte1

hi, can you pls advice? thx,

I'm exchange administartor as well . I did not find any blacklist IP in exchange. I create rule to allow whims IP as well. Just recorgnize, if I create a new email in exchange support-1@domain.com and set POP whmcs by this email. Ticket is opened. Mean exchange server is not block IP of whmcs, POP import counter of support-1 is alway "Mail box empty" but for support@.. is a >0 number. whmcs could not import ticket from mail support@domain.com Its weird ...

Dear team, My WHMCS has been worked for 01 month. But subdently could not work with my exchange email. Normally, when I sent email to support@domain.com, ticket is opened automatically. But now nothing do. Run pop3.php job, see sucessfuly login. Change pop3 (Setup > Support > Support Departments ) to gmail, its work. Ticket open. Its seem my exchange @domain.com was blacklist IP of WHMCS. In my exchange is configure whitelist to allowed IP of WHMCS. How should I do now ? Thank you for your advice !