PaulC55 Posted January 13, 2017 Share Posted January 13, 2017 Hey, After upgrading to the latest whmcs from v6 it seems that my password reset page has stopped working - I've tried following guides saying to replace the pwreset.tpl and pwresetvalidation.tpl files but still having no luck Any suggestions guys? 0 Quote Link to comment Share on other sites More sharing options...
PaulC55 Posted January 13, 2017 Author Share Posted January 13, 2017 Hey guys, anyone able to help? Quite urgent - - - Updated - - - Many of my clients are also unable to login now it says details are incorrect 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 14, 2017 Share Posted January 14, 2017 anything in admin -> utilities -> logs -> activity log? 0 Quote Link to comment Share on other sites More sharing options...
PaulC55 Posted January 14, 2017 Author Share Posted January 14, 2017 Nope, shows nothing regarding this on there. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 14, 2017 Share Posted January 14, 2017 when you say it doesn't work, do you mean you get a blank page? it doesn't send the email to the user?? 0 Quote Link to comment Share on other sites More sharing options...
PaulC55 Posted January 14, 2017 Author Share Posted January 14, 2017 Nope no blank pages, just nothing happens after entering the email & pressing the Submit button, it just refreshes the page 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 14, 2017 Share Posted January 14, 2017 coming at this from another angle, is your encryption hash the same for v7 as it was for v6 ? Because that could explain why a lot of your clients can't login with their previous passwords... https://forum.whmcs.com/showthread.php?115451-Security-Questions&p=466882#post466882 This indicates the encryption hash in your WHMCS configuration.php file has changed. That string is used to encrypt and decrypt all the encrypted data stored in your WHMCS database and so changing it will corrupt not just security questions, but a lot of other things too. Change it back to the previous value from the old server and then WHMCS will be able to decrypt the data successfully again. 0 Quote Link to comment Share on other sites More sharing options...
PaulC55 Posted January 14, 2017 Author Share Posted January 14, 2017 Yep, encryption hash key is the same as it was before 0 Quote Link to comment Share on other sites More sharing options...
PaulC55 Posted January 14, 2017 Author Share Posted January 14, 2017 Just to update, even trying other themes such as Six/Five and still the same issues for lost password 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 15, 2017 Share Posted January 15, 2017 Hey PaulC55, Firstly, try disabling any hooks by adding the following line to the end of your configuration.php file and then trying again $disable_hook_loading = true; If you still have issues try removing all addons Then, try uploading a fresh copy of all the v7 files and see if that helps. Lastly try running a browser console and seeing if any issues popping up in there. 0 Quote Link to comment Share on other sites More sharing options...
PaulC55 Posted January 15, 2017 Author Share Posted January 15, 2017 Thanks Chris, where can I disable the hooks? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 15, 2017 Share Posted January 15, 2017 Thanks Chris, where can I disable the hooks? Whoops! Sorry should have read, add it as a line to the end of your configuration.php file 0 Quote Link to comment Share on other sites More sharing options...
PaulC55 Posted January 15, 2017 Author Share Posted January 15, 2017 Got it fixed, thanks for all your help everyone . Our website uses automatic redirect to https:// in our .htaccess so by changing our "WHMCS System URL" from https to http, all issues related to clients not being able to login with the correct password & password reset page not working has been solved. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 15, 2017 Share Posted January 15, 2017 Glad to hear its sorted! 0 Quote Link to comment Share on other sites More sharing options...
PaulC55 Posted January 15, 2017 Author Share Posted January 15, 2017 Yep, although I must say it now appears as a warning in health status - can that warning be ignored and/or removed? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 16, 2017 Share Posted January 16, 2017 You can ignore 0 Quote Link to comment Share on other sites More sharing options...
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