Stripe transaction fees inaccurate in WHMCS

[zomex]

Hi there,

 

I've been testing the new Stripe gateway and I've found that the transaction fees are not accurate.

 

My Stripe account is in £ as I'm from the UK. My WHMCS uses $, I've setup £ in WHMCS as instructed in the guide but when I complete a test payment the fees recorded are inaccurate.

 

 

 

Here is Stripe's response:

 

I've done a little digging into this for you and I can confirm that Stripe has only charge you 0.21 cents for your transaction. I can see that you have 0.26 cents in your WHMCS account. The extra is probably being charge from WHMCS. But, I would recommend you to get in touch with them to confirm that. Here is their contact page: http://www.whmcs.com/about/#contact

 

Remember that if you want to avoid the conversion fee, you can add a USD bank account to your Stripe account. For more information about all the currencies that we support, we have an article here: https://support.stripe.com/questions/which-currencies-does-stripe-support

 

Hope that helps. If you have any questions or something else that I can help you with, just let me know.

 

Stripe has got it wrong as my Stripe account is £0.21 not $0.21.

 

Thanks.

Edited December 18, 2016 by zomex

[Daniel]

It looks like Stripe has charged you 21p rather than 21 cents. £0.21 = $0.26 so it looks correct to me, unless I'm missing something?

[zomex]

It looks like Stripe has charged you 21p rather than 21 cents. £0.21 = $0.26 so it looks correct to me, unless I'm missing something?

 

You're right the fees do look correct.

 

But it doesn't appear that the conversion costs are taken into account.

 

Stripe shows a profit after fees and conversion of £0.57

 

WHMCS is showing $0.74 profit after fees.

 

£0.57 to $ = $0.71

 

So WHMCS is showing a $0.03 difference. Not much with a small payment but it would make a big difference over the course of a year with normal payments.

[zomex]

Another example today (this time live):

 

$8 invoice paid WHMCS shows the net after transaction fees as: $7.53

 

Stripe shows the net after transaction fees and conversion as: $7.33

 

A difference of $0.20 between what WHMCS are reporting and Stripe.

[zomex]

Would be nice to get an update on this @WHMCS

[xyzulu]

Would be nice to get an update on this @WHMCS

 

You should probably open a ticket then. WHMCS support have told me they do to aim to follow or respond to issues on these forums. ie they say these forums are for customer to customer support primarily

[zomex]

You should probably open a ticket then. WHMCS support have told me they do to aim to follow or respond to issues on these forums. ie they say these forums are for customer to customer support primarily

 

I sent a ticket to WHMCS yesterday regarding this, will see what they say

[zomex]

I had a update from WHMCS regarding this.

 

The issue is that Stripe doesn't make the conversation rate available via the API so there's no way for WHMCS to pull the accurate fee (for my currency setup).

 

I have decided that the benefits of Stripe can't be ignored so I will be inputting the transaction fee manually for each transaction for the time being.

 

Regards,

Jack