bear Posted November 28, 2016 Share Posted November 28, 2016 Received an email this morning about this offer: "Cyber Week starts now on the WHMCS Marketplace". Since I don't want these, hit the unsubscribe link. When I did, I got this: "Already Unsubscribed You have already unsubscribed from our mailing list." So, how do I actually be removed from these if the unsubscribe function apparently doesn't do what it's supposed to? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Sean Posted November 28, 2016 Share Posted November 28, 2016 Received an email this morning about this offer: "Cyber Week starts now on the WHMCS Marketplace".Since I don't want these, hit the unsubscribe link. When I did, I got this: "Already Unsubscribed You have already unsubscribed from our mailing list." So, how do I actually be removed from these if the unsubscribe function apparently doesn't do what it's supposed to? Hi Bear, Shoot me a PM with the email address which you received the email on and I'd be happy to look into this further for you. 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted November 28, 2016 Share Posted November 28, 2016 Same issue with me.. I can't send you a PM however.. not sure why. My email address this solicitation was sent to is the same one I use on this forum Sean. Please can you explain what is going on here and update me. Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Sean Posted November 28, 2016 Share Posted November 28, 2016 Same issue with me..I can't send you a PM however.. not sure why. My email address this solicitation was sent to is the same one I use on this forum Sean. Please can you explain what is going on here and update me. Thanks I'll take a look into it for you as well and send you a PM with my findings. Sorry for any inconvenience this caused. 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted December 5, 2016 Share Posted December 5, 2016 Any update Sean? I've not heard from you or anyone else about this issue yet. Thanks in advance 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Sean Posted December 6, 2016 Share Posted December 6, 2016 Any update Sean? I've not heard from you or anyone else about this issue yet.Thanks in advance We're still investigating. I will update you on this shortly. 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted December 15, 2016 Share Posted December 15, 2016 Sean, is this a particularly complex investigation? Just wondering what the issue is and why it's taking so long. 0 Quote Link to comment Share on other sites More sharing options...
WebsiteIntegrations Posted December 16, 2016 Share Posted December 16, 2016 maybe someone just forgot to click the 'Don't send this email to clients who have opted out of marketing emails' option 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted December 17, 2016 Share Posted December 17, 2016 (edited) maybe someone just forgot to click the 'Don't send this email to clients who have opted out of marketing emails' option Possibly.. but explaining something simple like that doesn't take a 3 week investigation. Hopefully we'll hear from Sean soon. I've opened a ticket with Customer Support as it's taking far too long to get a response here. Ticket ref is: #MES-820529 Edited December 17, 2016 by xyzulu 0 Quote Link to comment Share on other sites More sharing options...
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