nimonogi Posted November 2, 2016 Share Posted November 2, 2016 It's been a month since a bug reported (Case: LIVECHAT-5936) regarding Live Chat incompatibility with latest IonCube, and even though you said that you were currently (October 10, 2016) undergoing testing of the new version (https://marketplace.whmcs.com/product/34), still no update has been made. Can you please let me know the current status of this bug. Error: Fatal error: The file /home/user/public_html/modules/livehelp/include/config.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 7.0. in Unknown on line 0 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted November 2, 2016 Share Posted November 2, 2016 Hello nimonogi, There is no update at this time, we are continuing to await for the LiveChat software developers (ChatStack) to finish their internal testing before we can look to release we have no ETA at this time. 0 Quote Link to comment Share on other sites More sharing options...
nimonogi Posted December 3, 2016 Author Share Posted December 3, 2016 Any news on this? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted December 5, 2016 Share Posted December 5, 2016 Hi Nimonogi, I'm checking in on this, pretty sure we don't have an update just yet 0 Quote Link to comment Share on other sites More sharing options...
EWH1 Posted January 4, 2017 Share Posted January 4, 2017 Has this been fixed yet... or are there any updates on when this will be ready for PHP7? I've searched both sites and have not seen any, and based on the comments at https://marketplace.whmcs.com/product/34 I'm guessing this still hasn't been fixed? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 4, 2017 Share Posted January 4, 2017 Hello EWH1, At this time we do not have an update on when to expect a PHP7 upgrade for live chat, in the meantime please continue to use PHP 5.6 and we'll update this thread as soon as more information is avalible. 0 Quote Link to comment Share on other sites More sharing options...
EWH1 Posted January 4, 2017 Share Posted January 4, 2017 Hello EWH1, At this time we do not have an update on when to expect a PHP7 upgrade for live chat, in the meantime please continue to use PHP 5.6 and we'll update this thread as soon as more information is avalible. Thanks for checking with them. I have no desire to continue using PHP 5.6, as we have already updated to PHP7 for other add-ons. If they, or WHMCS, since it is purchased through you, can't get this updated I will just have to cancel this add-on and move to another chat option. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 5, 2017 Share Posted January 5, 2017 Just for clarification here: Chatstack ( Live Chat ) does not encode their software. This is not an issue with chatstack. The problem is that the WHMCS team doesn't want to re-encode the software to be ready for php7, not chatstack 0 Quote Link to comment Share on other sites More sharing options...
EWH1 Posted January 5, 2017 Share Posted January 5, 2017 Just for clarification here:Chatstack ( Live Chat ) does not encode their software. This is not an issue with chatstack. The problem is that the WHMCS team doesn't want to re-encode the software to be ready for php7, not chatstack Interesting, since they state both here and in the marketplace comments that they are waiting on Chatstack. WHMCS, can you please clarify what the real delay is here? We pay WHMCS for this add-on, not Chatstack. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
nimonogi Posted January 5, 2017 Author Share Posted January 5, 2017 Thankfully, I'm not the only one thinking this way. Live Chat should have been WHMCS 7 compatible (not partly compatible with several bugs) months ago! 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 5, 2017 Share Posted January 5, 2017 I've owned the chatstack product for years. They don't encode the product. As far as php7 support,the latest version i've tested ( 5.4.4233 ) works like a champ under php7. Installs with no problems, ran a few tests and it did what it should. Now, undoubtedly, WHMCS has to make some changes to the initial software, given the messy directory requirement, and, of course the customer side of things, but that stuff should already be worked out 0 Quote Link to comment Share on other sites More sharing options...
EWH1 Posted January 6, 2017 Share Posted January 6, 2017 I've owned the chatstack product for years. They don't encode the product.As far as php7 support,the latest version i've tested ( 5.4.4233 ) works like a champ under php7. Installs with no problems, ran a few tests and it did what it should. Now, undoubtedly, WHMCS has to make some changes to the initial software, given the messy directory requirement, and, of course the customer side of things, but that stuff should already be worked out Where did you get that version? The version that WHMCS provides still shows as: Live Chat Addon V5.1.1280 - Full Version Thanks. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 7, 2017 Share Posted January 7, 2017 So, WHMCS hasn't caught up with Chatstack, again then 0 Quote Link to comment Share on other sites More sharing options...
EWH1 Posted January 13, 2017 Share Posted January 13, 2017 WHMCS, any updates on this? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 13, 2017 Share Posted January 13, 2017 I've asked for an update on this however as always please keep an eye on http://blog.whmcs.com as that is the first place it will be announced 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 13, 2017 Share Posted January 13, 2017 Hey Everyone, The Marketplace listing shows it has been released Version 5.4.4284 - Released 13th January 2017 which has the PHP7 Compatibility fixes in it https://marketplace.whmcs.com/product/34#changelog 0 Quote Link to comment Share on other sites More sharing options...
EWH1 Posted January 17, 2017 Share Posted January 17, 2017 Thank you! The new version does seem to be working fine, so far.... 0 Quote Link to comment Share on other sites More sharing options...
DougK94 Posted March 5, 2017 Share Posted March 5, 2017 Still waiting on this also. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted March 5, 2017 Share Posted March 5, 2017 (edited) Still waiting on this also. Hi DougK94, We have released a new ves Marketplace listing shows it has been released Version 5.4.4284 - Released 13th January 2017 which has the PHP7 Compatibility fixes in it https://marketplace.whmcs.com/product/34#changelog Is there some other issue that you are experiencing. Edited March 9, 2017 by WHMCS John experiancing 0 Quote Link to comment Share on other sites More sharing options...
DougK94 Posted March 6, 2017 Share Posted March 6, 2017 Hi DougK94, We have released a new ves Marketplace listing shows it has been released Version 5.4.4284 - Released 13th January 2017 which has the PHP7 Compatibility fixes in it https://marketplace.whmcs.com/product/34#changelogIs there some other issue that you are experiancing. My bad, I did not see that. I have upgraded it and am trying to get it to work. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.