Apache crash after WHMCS migration

[manoaratefy]

Good morning,

 

I was moving WHMCS installation from cPanel hosting to a ISPConfig hosting. After configuration adjustement, I think that the software has problem.

 

When I access on WHMCS, its gives 500 Internal Server Error and Apache log is only that FastCGI empty header. And when I moved to Mod PHP mode, instead of PHP-FPM, there is no error logs but page doesn't open (Connection was reset).

 

I looked on Google but there is no solutions. I has also increased PHP memory limit to 512 MB but it doesn't solve.

 

Anyone can help ?

[WHMCS ChrisD]

Hello Manoratefy,

 

Please try adding the following lines to the bottom of your configuration.php file this should help display any errors.

 

$display_errors = true;

$display_errors = E_ALL ^ E_NOTICE;

[manoaratefy]

Good morning,

 

Thank you for this response. I've put this but there's still no errors displayed.

[WHMCS ChrisD]

Hello Manoaratefy,

 

Thanks for your reply.

 

This generally indicates that WHMCS is not pulling an issue itself and its something to do with the server configuration. I'd recommend ensuring that you have all the requirements outlined in the System Requirements guide http://docs.whmcs.com/System_Requirements

[manoaratefy]

Good morning,

 

I think that my server meets all requirements. This is my config:

- PHP 5.6.27-0+deb8u1

- PHP Memory Limit : 512 MB

- PDO, Curl, GD2, JSON Support, MBString and Iconv enabled

- MySQL Ver 15.1 Distrib 10.0.27-MariaDB

- ionCube 6.0.6

 

And I'm using Debian 8.

Edited October 27, 2016 by manoaratefy

[manoaratefy]

Good morning,

 

Does anyone have suggestion/solution ?

[zomex]

Good morning,

 

Does anyone have suggestion/solution ?

 

Hello there,

 

Are you using any 3rd party modules or is it a fresh copy of WHMCS?

 

I would recommend checking that the permissions of files are correct, you could always re-upload the WHMCS files (not the install directory) to ensure it wasn't an issue when you first uploaded them.

[manoaratefy]

Good morning,

 

I'm using some 3rd party modules : Payeer (payment gateway), RC & LB Tools v2. It is not a problem in files. I re-uploaded it 2 times. And all files permissions are correct.

[manoaratefy]

Good morning,

 

No one can help ?

[WHMCS ChrisD]

Hello manoaratefy,

 

I'd recommend taking renaming your WHMCS directory to something else, extracting a new copy of the files and moving your configuration.php file into your new WHMCS Directory then try again.

 

500 Internal Server Error are hard to troubleshoot as they are usually server releated

[manoaratefy]

Good morning,

 

The same issue happens.

[WHMCS ChrisD]

Hello Maoaratefy,

 

Thanks for your reply, that indicates an issue with your server configuration the steps at http://docs.whmcs.com/Blank_Pages may assist in attempting to pin-point a problem however you would need to work with your server administrator to see what your logs are showing