R0Bzombie Posted October 11, 2016 Share Posted October 11, 2016 Hi, I did the upgrade to V7, I had an error message as follow "Fatal error: The file /home/***/public_html/whmcs/install/install.php cannot be decoded by this version of the ionCube Loader. If you are the administrator of this site then please install the latest version of the ionCube Loader. in Unknown on line 0" This as been resolved but when I go to my client area all I see is the footer "Powered by WHMCompleteSolution" and nothing else. Thank you 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 11, 2016 Share Posted October 11, 2016 Hello R0Bzombie, This indicates that your server is not compatible with minimum system requirements for the ionCube Loader i've copied them below, please ask your host to upgrade your PHP & ionCube Versions Version 7.0.0 System Requirements: WHMCS v7 minimum system requirements are PHP 5.6 and stable IonCube Loader 5.0.21 or later. WHMCS v7 also supports PHP 7 - in order to ensure complete compatibility, please install the latest Ioncube loader 6.0.2 or later. In Regards to the blank client area try enabling errors by logging into your Admin Area and going to Setup -> General Settings -> Other Show errors. If you are using a custom template it may not be compatible with WHMCS v7 If you can not get into your admin area try adding the following to your configuration.php file: $display_errors = true; $display_errors = E_ALL ^ E_NOTICE; 0 Quote Link to comment Share on other sites More sharing options...
R0Bzombie Posted October 11, 2016 Author Share Posted October 11, 2016 Hi, I enabled error reporting but nothing shows on the page. I'm using the template six. Thank you 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted October 11, 2016 Share Posted October 11, 2016 Have you upgraded ioncube as Chris mentioned? You need to do that before you can use WHMCS 7 0 Quote Link to comment Share on other sites More sharing options...
R0Bzombie Posted October 11, 2016 Author Share Posted October 11, 2016 Have you upgraded ioncube as Chris mentioned? You need to do that before you can use WHMCS 7 Yes, it was done by my hosting provider, otherwise the install script wouldn't run. Thank you 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 12, 2016 Share Posted October 12, 2016 Hi ROBzombie, Ok, there's a few things it could be heres a few things to try. Start with this troubleshoot page:http://docs.whmcs.com/Blank_Pages If none of that helps then: 1. Rename your Modules, Includes & Vender directories to Old_ and then upload a fresh set of v7 files. If this works it could be a module or hook 2. Try replacing the files in the top of your WHMCS install those are the things like /cart.php ect Let me know if you still have issues 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.