pburgh19 Posted September 13, 2016 Share Posted September 13, 2016 I run a small design business and don't register a ton of domains. I have ~20 domains assigned to clients in WHMCS. I've noticed that instead of an invoice, WHMCS will simply email the client and ask them to go the client portal to renew. Instead, I would like the client/owner to get an invoice when the domain is due for renewal, just like they do for a hosting product. Is this possible? I know I can manually issue a domain renewal invoice, but I'd like that part to be automated. I'd prefer for my clients to have as little work to do as possible, and an invoice with a link to pay is very easy for them (and me). Thanks! 0 Quote Link to comment Share on other sites More sharing options...
pburgh19 Posted September 13, 2016 Author Share Posted September 13, 2016 I should add that I am the person who does the renewing of these domains. I'm only looking to bill my clients for the renewal cost. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 13, 2016 Share Posted September 13, 2016 i'm surprised it isn't invoicing automatically - you must have missed out a step somewhere along the lines... http://docs.whmcs.com/Domains_Management#Domain_Renewals By default, domains will invoice automatically in advance of the renewal date. How far in advance is determined by your invoice generation settings in Setup > Automation Settings Domains will auto invoice for renewal providing that they are in Active status, and the "Do Not Renew" option is not checked in the domains profile. I assume you must have the cron setup, otherwise it wouldn't be generating the emails.. or invoices for products... did you register these 20 domains via WHMCS, or did you manually add them ? 0 Quote Link to comment Share on other sites More sharing options...
pburgh19 Posted September 13, 2016 Author Share Posted September 13, 2016 They were manually added. I added them at the bottom of the order screen when I was making orders for hosting products for my clients. - - - Updated - - - I will test a shorter time period for invoice generation under Automation Settings and see if that does the trick. I think I had the cart before the horse... 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 13, 2016 Share Posted September 13, 2016 if you go to Clients -> Domain Registrations in the Admin Area, are the 20+ domains listed in there ? 0 Quote Link to comment Share on other sites More sharing options...
pburgh19 Posted September 13, 2016 Author Share Posted September 13, 2016 Yes, I see all the domains I had previously (manually) added. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 14, 2016 WHMCS Support Manager Share Posted September 14, 2016 Hi, Please begin your troubleshooting by referring to this section in our troubleshooting section: http://docs.whmcs.com/Invoicing_Issues#Items_Not_Invoicing 0 Quote Link to comment Share on other sites More sharing options...
pburgh19 Posted September 16, 2016 Author Share Posted September 16, 2016 Hi,Please begin your troubleshooting by referring to this section in our troubleshooting section: http://docs.whmcs.com/Invoicing_Issues#Items_Not_Invoicing Everything is working now. I had my domain renewal notices sending out before invoices. Thank you 0 Quote Link to comment Share on other sites More sharing options...
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