hostxls Posted August 18, 2016 Share Posted August 18, 2016 Hello Vincent here, Hi, I'm having a problems using the product/service > Free Domain setup. See pictures included. When setup a free domain for a product it will not activate in the payment system. On the invoice the payment is still their. How do I setup this free domain offer. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 18, 2016 Share Posted August 18, 2016 http://docs.whmcs.com/Domains_Configuration#Offering_Free_Domain_Registration_with_Selected_Packages is the product available for a one-time only billing cycle, or monthly/annually etc ?? if monthly etc, you'll need to select that in the "Free Domain Payment Terms" list. 0 Quote Link to comment Share on other sites More sharing options...
hostxls Posted August 18, 2016 Author Share Posted August 18, 2016 Hello Brian, Thanks for asking, This product is for a one-time only billing. For jut one year. I also hae try the list. But that also doesn't work 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 19, 2016 WHMCS Support Manager Share Posted August 19, 2016 Hi, What entries do you see under Utilities > Logs > Activity Log at the time of payment please? 0 Quote Link to comment Share on other sites More sharing options...
hostxls Posted August 19, 2016 Author Share Posted August 19, 2016 Hello John, This list is so long. what exactly I'm looking for? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 22, 2016 WHMCS Support Manager Share Posted August 22, 2016 Hi, All the entries at the same time the payment was made please. 0 Quote Link to comment Share on other sites More sharing options...
hostxls Posted August 22, 2016 Author Share Posted August 22, 2016 (edited) Hello John, This what the log is showing on errors. [TABLE=class: datatable, width: 0] [TR] [TD=bgcolor: #F3F3F3]22/08/2016 18:42[/TD] [TD=bgcolor: #F3F3F3] WHOIS Lookup Error for 'blakasuri.sr': extension not listed in includes/whoisservers.php [/TD] [TD=bgcolor: #F3F3F3]Client[/TD] [/TR] [/TABLE] This domain is listed in the Domain TLD list and is searchable. It is also on the invoice list of the customer. Do I mis to place it somewhere else rather than in the TLD list? [TABLE=class: datatable, width: 0] [TR] [TD=bgcolor: #F3F3F3]20/08/2016 21:36[/TD] [TD=bgcolor: #F3F3F3] Domain Registration Failed - Domain ID: 24 - Domain: originalplan.biz - Error: User not permitted from this IP address - 4 [/TD] [/TR] [/TABLE] This is an recurring problem. I also have sent eNom my Dedic server IP which they have installed on the server. [TABLE=class: datatable, width: 0] [TR] [TD=bgcolor: #F3F3F3]20/08/2016 11:30[/TD] [TD=bgcolor: #F3F3F3] Smarty Error: Syntax error in template "/home/hostxls/public_html/clients/templates/six/announcements.tpl" on line 37 "{//"M jS"|date:$announcement.timestamp}" - Unexpected "/", expected one of: "identifier" [/TD] [/TR] [/TABLE] I don't know what this is. [TABLE=class: datatable, width: 0] [TR] [TD=bgcolor: #F3F3F3]19/08/2016 06:58[/TD] [TD=bgcolor: #F3F3F3] eNom Namespinner: Falling back to standard WHOIS check. Enom response contained error: User not permitted from this IP address - 4 [/TD] [TD=bgcolor: #F3F3F3]support@hostxls.com[/TD] [/TR] [/TABLE] Here is the eNom problem again. Also please check the images that I have included. I don't understand this are where it coming from. Edited August 22, 2016 by hostxls 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 23, 2016 Share Posted August 23, 2016 Vincent, This domain is listed in the Domain TLD list and is searchable. It is also on the invoice list of the customer. Do I mis to place it somewhere else rather than in the TLD list? for some unknown reason, .sr is NOT in your whoisservers.php list - if you're using v6.3.1, then it should be in the list by default. http://docs.whmcs.com/Domains_Configuration#Adding_Additional_WHOIS_Services if using v6, you'll need to add the following below to /includes/whoisservers.php - or upload the file from the latest v6.3.1 download. .sr|186.179.192.205|NOT FOUND it's also worth understanding that just because you can add a TLD to domain pricing, it doesn't necessarily mean that it will work - there needs to be an equivalent entry in whoisservers.php - as a silly example, i've just added .whmcs as a TLD to one of my devs; added pricing for it; though there is no entry in whoisservers.php for it (because the TLD doesn't exist!) and if I do a search in the client area... it seems brian.whmcs is available! so the golden rule is - before adding a TLD to domain pricing, always check there is an entry for it in whoisservers.php - never assume! also, that domain of 'blakasura.sr' hasn't been registered yet - it's still available... and if you do a whois search on your site for 'register.sr', that's also 'available' - but in reality it is already registered... which confirms that your .sr entry in whoisservers.php is either missing or wrong. This is an recurring problem. I also have sent eNom my Dedic server IP which they have installed on the server. read the thread below - you might be whitelisting the wrong IP. https://forum.whmcs.com/showthread.php?116571-USER-NOT-PERMITTED-FROM-THIS-IP-ADDRESS-4-Already-whitelisted-dedicated-IP-Host(inmotion) I don't know what this is. it means that you've modified the announcements.tpl template and removed the code that shows the date/time of the announcement. Here is the eNom problem again. probably being caused by the wrong IP being whitelisted. 0 Quote Link to comment Share on other sites More sharing options...
hostxls Posted August 23, 2016 Author Share Posted August 23, 2016 Brian, Thanks, I will keep this rule "never assume!" in mind. .sr is NOT listed in WHMCS 6.3.1 whoisservers.php and also .sp - .fr and many more. I know that these domain do exist but why aren't they in the list? Am I in the right list? I can see in the list that more then 80% of the listen domains are; DOMAIN NOT FOUND, No Data Found or No Match for, Nothing found, No match, no matching record. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 23, 2016 Share Posted August 23, 2016 (edited) Hi Vincent, Thanks, I will keep this rule "never assume!" in mind. it's safer that way! .sr is NOT listed in WHMCS 6.3.1 whoisservers.php and also .sp - .fr and many more. my bad on .sr, you're absolutely correct - it's not in the v6.3.1 file... I mistakenly looked at the file in my v6.3 dev and assumed it was the default file and not one of mine... message to self - never assume! to fix that, just do as I previously suggested and add the above code to the end of whoisservers.php with regards to .fr, that's already in the default list... (.fr|whois.nic.fr|No entries found)... sp doesn't exist as a TLD - but if you mean Spain, then it uses .es and that's in the default list too (though it's a weird whois arrangement for .es that I won't go into here). I know that these domain do exist but why aren't they in the list?Am I in the right list? yes, you're in the right list. as to why they're not there - to give a very undiplomatic answer, WHMCS don't have a clue about TLDs and they haven't for years. https://forum.whmcs.com/showthread.php?86494-New-gTLDs-Whois-Server&p=456727#post456727 i'm optimistic that this might change in future full v7 releases (don't ask - I can't go into details on this!) - ultimately, WHMCS will either have to improve this feature or I will start selling a complete regularly updated whoisservers list in Marketplace... it's getting beyond a joke now - domain registration is a core function of WHMCS and should be maintained to the highest standard, not left to wither on a grapevine of indifference. when v7beta1 was launched, I had a quick look at the whois list and the same old errors are there (probably along with some new ones too!), so i've little faith that it'll be fixed (and regularly updated) in later releases. I can see in the list that more then 80% of the listen domains are; DOMAIN NOT FOUND, No Data Found or No Match for, Nothing found, No match, no matching record. don't worry about that - those strings are used against whois results to see if a domain is available or not... that said, some of them won't work - but that's down to WHMCS not keeping the list updated. Edited August 23, 2016 by brian! 0 Quote Link to comment Share on other sites More sharing options...
hostxls Posted August 23, 2016 Author Share Posted August 23, 2016 Brian, I think I got a good understanding now checking the list. I didn't know that there was also a separated whois list beside the domain price list. I would have combined those together to make it easier. Maybe 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.