Order Form - Custom Field disabled

[Sybille]

Hi,

 

I added a custom field (Text Box) to the order form.

 

There the user should tip in further information, but the text field is disabled.

 

I haven't found an option in the admin tool to allow user to write in to the custom field nor did I found a command in the script which could be responsible for that.

 

Thanks for your help.

[WebsiteIntegrations]

Hi

 

What version of WHMCS are you using and which orderform template? Also are you using the included WHMCS Theme or have you modified the theme at all?

[twhiting9275]

make sure you're using an up to date and supported order form template , as this will likely cause your problem

[Sybille]

Hi,

 

Thanks for your reply.

I'm using WHMCS 6.3.1 and the template "standard_cart".

 

Any idea? Thanks in advanced for your inputs.

[brian!]

difficult to tell without seeing the code used and/or created, but i'd certainly be tempted to add that product custom field again and see if the second version appears to work... if so, delete the first (assuming no clients have used it yet - if they have, just untick the two checked checkboxes) and put it down to WHMCS.

 

if the second one fails, then there must be an error somewhere - I assume you haven't modified the templates in any way?

[Sybille]

Thanks for your Feedback.

 

As I just saw when I‘ve looked at the script more precisely there is no input-field in the script…

I haven't modified the script before.

 

[brian!]

the input field is created by WHMCS and will be outputted by {$customfield.input} - so I can only assume it isn't being created for some reason.

 

did you try adding a second field to see if that appeared ?

 

btw - did you try the breadcrumb hook I posted in the thread below ??

 

http://forum.whmcs.com/showthread.php?114986-Changing-Breadcrumbs-display-EVERY-step-of-the-Navigation

[Sybille]

I have the same issue if I create an other (second) custom field and it doesn't matter if I choose text area, text box or dropdown. I added {$customfield.input} to the script but as you saied it seems as if it hasn't be created for some reason.

 

configureproduct.zip

[WebsiteIntegrations]

Hi

 

You may want to double check the cart - and see if the product is using the standard cart as well because the cart in your screenshot does not look like the Standard Cart. It looks like one of the older ones.

[Sybille]

Hi,

 

Thanks to all for your ideas. I double checked everything, but haven't found the failure till now.

 

I've added some screenshot, perhaps one of you find the mistake.

 

I also restored the configureproduct.tpl from a Point before I did any changes. But still if this original file it didn't worked.

 

- Removed -

[Sybille]

Hi,

 

Thanks to all for your ideas. I double checked everything, but haven't found the failure till now.

 

I've added some screenshot, perhaps one of you find the mistake.

 

I also restored the configureproduct.tpl from a Point before I did any changes. But still if this original file it didn't worked.

 

- Removed -

[brian!]

as i'm typing this, the above attachments aren't available - so I can't see what you're seeing!

 

are you using custom fields anywhere else - client or support ?? what i'm wondering is if they're working anywhere? e.g if you've only installed WHMCS this month, perhaps some files got corrupted/missing during the initial installation - you might not necessarily have noticed an issue until now... it can often only take one corrupt file to cause an issue.

 

it's certainly not normal for a customfield to behave like that, so something is obviously not working correctly... if you're ruling out the templates, and there are no hooks that could be affecting this, then i'd be tempted to re-upload the 'whmcs/includes/' and 'whmcs/vendor' directories again - assuming you haven't made any modifications to any files within there (unlikely at this stage), uploading those files again shouldn't cause any new issues and might resolve this one.

[Sybille]

Thanks for your reply

 

I use the custom client field for the user registration (dropdown for the title) but this is a custom client field and not a product custom field. I haven't used product custom field till now.

 

I will try out your suggestion - asap

 

I try again with the screenshot...

 

Script

 

WHMCS Admin - Custom Field

 

FTP Folder

 

Order Template

[Infopro]

Please don't try to re-link images from other posts/threads. Link to the post itself that contains the images.

[WebsiteIntegrations]

Hi

 

Also check your Product Groups to see that they are using the Standard Cart too because your original screenshot was not the Standard Cart. What is the url to your WHMCS? You can PM me if you don't want to publicly list it.

Edited June 16, 2016 by wwesn

[Sybille]

I've changed the order form template in the meantime. I changed the template between I’ve posted the screenshot and my other posts). Sorry for the confusion.

 

- - - Updated - - -

 

I've found the problem! One of my hooks was responsible for the issue! The line in bold causes the error.

 

<?php
add_hook("ClientAreaPage", 1, function($vars){
   $customfieldid = 1;
   foreach ($vars['customfields'] as $index => $customfield){
       if ($customfield['id']==$customfieldid){
           $newInput = str_replace(">Herr<", ">".Lang::trans("Herr")."<", $customfield['input']);
           $newInput = str_replace(">Frau<", ">".Lang::trans("Frau")."<", $newInput);
       }
       [b]$vars['customfields'][$index]['input'] = $newInput;[/b]
   }
   return array("customfields" => $vars['customfields']);
});

 

I use this hook for my registration form. I added there a drop down field for the title. This hook should translate the options to make the dropdown multilingual. At the moment we're provide the portal just in German, but perhaps we will add translations for other languages at a later date. Therefore I created this hook (with lovely help from forum member) to prepare the custom field already for being multilingual.

 

What I have to change, to have my custom client field multilingual and be able to use custom fields for products with input fields?

 

I really appreciate your help I already received. Thanks again. Any idea is very welcome.

Edited June 17, 2016 by Sybille