Stripe Error Updating card details - Remote Transaction Failure. Please Contact Support

[Annaleria]

We are getting the above error when trying to update a client's credit card details, both through the client area and admin area of WHMCS. We are using Stripe for processing payments and the following can be seen in the Billing->Gateway Log

 

UserID => 1457

exception 'Stripe_CardError' with message 'Your card was declined.' in /home/account.infoserve.com/public_html/hosting/modules/gateways/stripe184/lib/Stripe/ApiRequestor.php:92

Stack trace:

#0 /home/account.infoserve.com/public_html/hosting/modules/gateways/stripe184/lib/Stripe/ApiRequestor.php(136): Stripe_ApiRequestor->handleApiError('{\n "error": {\n...', 402, Array)

#1 /home/account.infoserve.com/public_html/hosting/modules/gateways/stripe184/lib/Stripe/ApiRequestor.php(74): Stripe_ApiRequestor->_interpretResponse('{\n "error": {\n...', 402)

#2 /home/account.infoserve.com/public_html/hosting/modules/gateways/stripe184/lib/Stripe/ApiResource.php(94): Stripe_ApiRequestor->request('post', '/v1/customers/c...', Array)

#3 /home/account.infoserve.com/public_html/hosting/modules/gateways/stripe184/lib/Stripe/Customer.php(32): Stripe_ApiResource->_scopedSave('Stripe_Customer')

#4 /home/account.infoserve.com/public_html/hosting/modules/gateways/mostripe.php(347): Stripe_Customer->save()

#5 /home/account.infoserve.com/public_html/hosting/includes/ccfunctions.php(0): mostripe_storeremote(Array)

#6 /home/account.infoserve.com/public_html/hosting/clientarea.php(0): updateCCDetails()

#7 {main} #Status Code: 402

 

Other cards have been stored without any issue for other customers before and since, so it appears to be an issue with this customer or card.

 

Any further insight would be greatly appreciated.

[yggdrasil]

WHMCS does not support Stripe, which is sad. I assume you are using a third party module so the best would be to contact the developer.

[WHMCS John]

Hi,

The message being returned by your after-market module seems to state that your payment gateway is declining the client's card for some reason. I suggest contacting Stripe support to investigate why the card is being declined.