stuboy Posted October 30, 2007 Share Posted October 30, 2007 i have a client with the message "the webpage cannot be found" http 404 occurs. when he tries to load his website! could it be a nameserver problem?? 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted October 30, 2007 Share Posted October 30, 2007 Could be one of several reasons including nameservers, no valid index page etc... If you do a traceroute do you end up at your server? If not then it is probably a propagation issue. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted October 30, 2007 Share Posted October 30, 2007 If it were nameservers, the site couldn't be found. 404 means the site was found, but the page wasn't. It may be one of 2 things: Not named as expected (capital letters vs lower, wrong extension) Not located where it was supposed to be found Check the file/page name, check the link to the page, check where the user uploaded his files to. 0 Quote Link to comment Share on other sites More sharing options...
stuboy Posted October 30, 2007 Author Share Posted October 30, 2007 thanks for the ideas..... on talking to the client some more he said his website bowlsni.co.uk - "I have been unable to update the site as I can no longer access the sitebuilder on c/panel. the message "the webpage cannot be found" http 404 occurs" so it seems its just when he tries to access the cpanel? does this make sense??? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted October 30, 2007 Share Posted October 30, 2007 I can no longer access the sitebuilder on c/panel. the message "the webpage cannot be found" http 404 occurs" Is sitebuilder installed on this particular server? Sounds like it isn't. 0 Quote Link to comment Share on other sites More sharing options...
stuboy Posted October 31, 2007 Author Share Posted October 31, 2007 thats a good point! is it hard to install site builder? and how much does it cost etc? thanks stuart 0 Quote Link to comment Share on other sites More sharing options...
bear Posted October 31, 2007 Share Posted October 31, 2007 No idea what product you'd been using, but here's one: http://www.swsoft.com/sitebuilder They don't show pricing (contact for pricing) or installation instructions, but offer a download, which I presume to be a demo that has installation instructions in it. [edit] I stand corrected, they do show pricing. Purchase (one-time fee) 100 Sites $199.00 300 Sites $579.00 500 Sites $949.00 Leasing (monthly) * 100 Sites $19.90 300 Sites $57.90 500 Sites $94.90 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted November 3, 2007 Share Posted November 3, 2007 im confused, how is this a technical issue with whmcs? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted November 3, 2007 Share Posted November 3, 2007 It isn't. Is that a problem? 0 Quote Link to comment Share on other sites More sharing options...
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