How to remove IP Adress from ticket?

[ST4R]

Hi there.

 

According to this topic I've replaced {$reply.message} with this:

{$reply.message|replace:'----------------------------':''|regex_replace:'/IP Address: (\d|[1-9]\d|1\d\d|2([0-4]\d|5[0-5]))\.(\d|[1-9]\d|1\d\d|2([0-4]\d|5[0-5]))\.(\d|[1-9]\d|1\d\d|2([0-4]\d|5[0-5]))\.(\d|[1-9]\d|1\d\d|2([0-4]\d|5[0-5]))$/':''}

 

 

But the problem didn't solve.

 

- - - Updated - - -

 

this topic

http://forum.whmcs.com/showthread.php?81286-How-to-remove-IP-Adress-from-ticket

[brian!]

that code still works for me - where are you trying to use it?

[ST4R]

I replaced it with {$reply.message} in viewticket.tpl file.

[ST4R]

Guys, the problem isn't gone.

please help me

[brian!]

the above code works for me in both admin and client templates.

 

is it not replacing "IP Address:", the IP address number or both ? if it's not replacing the IP number, what is the IP address ?

[Rémi]

Hello @ST4R, 

Did you manage to solve this problem?

I'm trying to hide IP address but I can't solve this 😕

[Kian]

I believe this solution no longer works for modern WHMCS since ipaddress is no longer part of {$reply.message}.

To remove IP address you have to set it equal to false via ClientAreaPage hook point by overriding the value from bot $vars['ascreplies'] and $vars['descreplies'] as follows:

add_hook('ClientAreaPage', 1, function($vars) {
    
    if ($vars['templatefile'] == 'viewticket') {

        $output = [];

        foreach ($vars['ascreplies'] as $index => $replies) {

            foreach ($replies as $k => $v) {

                if ($k == 'ipaddress') {

                    $v = false;
                }

                $output['ascreplies'][$index][$k] = $v;
            }
        }

        foreach ($vars['descreplies'] as $index => $replies) {

            foreach ($replies as $k => $v) {

                if ($k == 'ipaddress') {

                    $v = false;
                }

                $output['descreplies'][$index][$k] = $v;
            }
        }

        return $output;
    }
});

In case I need to update something I uploaded the script on Github since this community doesn't let me edit posts after a certain amount of time.

Edited May 13, 2023 by Kian

[DennisHermannsen]

@Kian is there any reason not to just nullify the IP address in tbltickets instead?

[Kian]

IP address is attached to every message of the ticket therefore you have to remove it from every element of the array.