jakesmalley Posted January 21, 2016 Share Posted January 21, 2016 When an order is changed or added to, it seems WHMCS creates a new order, but leaves the old, empty order (or partially-empty order) reference in the database still. Can we delete that? Or rather, shouldn't WHMCS be deleting replaced orders? I make things to help WHMCS do what we need it to and can work around it now that I know they're in the database, but want to know if we can delete these references or potentially this is something WHMCS should have been doing but was missed. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 22, 2016 WHMCS Support Manager Share Posted January 22, 2016 Hi, The order is a static record of the products and options the client selected at the time of placing the order, it is not updated retrospectively. An order would only become empty if the original services in the order were deleted completely. 0 Quote Link to comment Share on other sites More sharing options...
blakeh Posted January 24, 2016 Share Posted January 24, 2016 We had an employee who thought he was being helpful trying to clean up the database by deleting orders for what he thought were old items. It wiped out things. Can you give some guidance on this issue? Should orders ever be deleted? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 26, 2016 WHMCS Support Manager Share Posted January 26, 2016 Hi, When you no longer require the client data the orders could be deleted. My understanding of current EU tax regs mandate client data is kept for 10 years after the last invoice is issued. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 15, 2016 Share Posted February 15, 2016 >Can you give some guidance on this issue? Educate the staff to *NEVER* be "helpful" on live/critical/customer-facing systems without prior management approval ! Stress the importance of the accuracy of the business data in ensuring they still have a job to come into - suggest maybe you should just delete their employment record ? > Should orders ever be deleted? Nothing should ever be deleted. 0 Quote Link to comment Share on other sites More sharing options...
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