Error on Domain Renewal

[totallytech]

Hey,

I've just attempted to manually renew a domain which expired a week ago and my client only just replied to me. Anyway, In the client account, I select "Domains", select the domain that expired and then click on renew.

 

I then get this error:

 

{yourdomain.co.uk={domainname=You have already added a renew order for this domain}}

 

however it has not renewed and nothing has updated within whmcs. Any ideas how I can overide this or will I need to access resellerclub and manually do this?

[brian!]

slightly related, but I have run into a similar issue (different message though) with expired co.uk domains when using the Nominet module - I don't think it can renew expired domains and I end up renewing them on the Nominet website.

 

I had always assumed that was a bug with the WHMCS Nominet module, but perhaps it's a more general issue with the Nominet API.

 

anyway, you're probably better off accessing resellerclub and renewing it there.

[totallytech]

Ugh, I just worked it out - there was a renewal order sitting at resellerclub (waiting for payment) so I deleted the invoice and then in whmcs I clicked renew and that fixed it - however for some reason it didnt update the next invoice due date.... It updated the expiry date but not the invoice date... Guess its because it was a manual renewal...

[WHMCS John]

Hi,

The module command buttons wouldn't affect the Next Due Date of a service/domain. It will increment forward when the renewal invoice is paid.