[unconfirmed] Client can't register the .uk domain whilst having the .co.uk and using same details.

[Wabun]

Client with no sub-accounts tries to register the .uk version of his .co.uk but it fails with error.

 

Order Accept Encountered Problems.

 

V334 Your request for domain 'xxxxxxx.uk' has failed because the 'account-name' for the registrant does not fully match any registrant which has rights for this domain

 

 

Module debug log [censored for privacy]

 

<?xml version="1.0" encoding="UTF-8"?><epp xmlns="urn:ietf:params:xml:ns:epp-1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="urn:ietf:params:xml:ns:epp-1.0 epp-1.0.xsd">
           <command>
             <create>
               <domain:create
                xmlns:domain="urn:ietf:params:xml:ns:domain-1.0"
                xsi:schemaLocation="urn:ietf:params:xml:ns:domain-1.0
                domain-1.0.xsd">
                  <domain:name>xxxxx.uk</domain:name>
                  <domain:period unit="y">2</domain:period>
                    <domain:ns>
                     <domain:hostObj>dns1.xxx</domain:hostObj>
                     <domain:hostObj>dns2.xxx</domain:hostObj>
                    <domain:hostObj>dns3.xxx</domain:hostObj>
                                           <domain:hostObj>dns4.xxx</domain:hostObj>
                                            </domain:ns>
                    <domain:registrant>WHMCSxxxxxxx</domain:registrant>
                    <domain:authInfo>
                      <domain:pw></domain:pw>
                    </domain:authInfo>
                 </domain:create>
              </create>
           <clTRID>ABC-12345</clTRID>
         </command>
       </epp>


Array
(
   [EPP] => Array
       (
           [RESPONSE] => Array
               (
                   [RESULT] => Array
                       (
                           [MSG] => Authorization error
                           [EXTVALUE] => Array
                               (
                                   [VALUE] => Array
                                       (
                                           [DOMAIN:NAME] => 
           xxxxxx.uk

                                       )

                                   [REASON] => V334 Your request for domain 'xxxxx.uk' has failed because the 'account-name' for the registrant does not fully match any registrant which has rights for this domain
                               )

                       )

                   [TRID] => Array
                       (
                           [CLTRID] => ABC-12345
                           [sVTRID] => 535xxxxxx
                       )

               )

       )

)

[Si]

If you are a Nominet tag holder, login and check the 'account name' on the qualifying domain.

[Wabun]

Thanks, I know that, but it's a bug, none of my customers are able to register and we are not able to change customer details because of other bug reported by me.

[Wabun]

WHMcs, where are you:

 

This is a bug, can't you see how important this is for your UK customers, or are you just not interested in UK customers?

[WHMCS Nate]

Hello Wabun,

 

Please open a ticket so we can investigate this further. I was unable to reproduce this and I have checked our support desk and we don't have a single other report of this issue open right now. I suspect there is an issue going on that is specific to your installation / nominet setup. While I try to reply quickly to every report here, this forum is not a substitute for technical support.

 

Have a great day,

 

Nate C