[confirmed] Very long response time to login requests

[AndyW]

WHMCS response to Customers login request varies between 3 sec to 120 seconds and is directly proportional to the number of services and domain in the account. This is causing large clients to be very unhappy.

 

Ticket reference #SJN-821353

 

Affected file dologin.php

[Damo]

By any chance do you have the WHMCS addon for automated clearing of firewall blocks?

[AndyW]

By any chance do you have the WHMCS addon for automated clearing of firewall blocks?

 

We have an unblock ip addon by

ServerPing.net

. Does that qualify?

[AndyW]

- Updated to 6.10.

- Removed ip unblock addon from auto-run on login

 

:-(( Still take 83 seconds for simple client login from clientarea !!!

[WHMCS Nate]

AndyW,

 

Thanks for reporting this. I have asked one of our level 2 techs to take a look at your ticket and get enough reproduction steps so that we can investigate this further. Once we get reproduction steps, we can get the development team investigating further to see if there are more ways to optimize the performance of those queries.

 

I am going to leave this thread open, so that when you get a ID for our issue tracking system you can share it here.

 

Have a great day,

 

Nate C

[AndyW]

Thanks Nate,

 

CaseID: CORE-9151