Nullified Posted April 27, 2015 Share Posted April 27, 2015 I have all my support departments setup to only allow new tickets created through the webpage (only pipe replies), so my question is, "Is it safe to assign the same email (tickets@domain.ext) to all my support departments? Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 29, 2015 WHMCS Support Manager Share Posted April 29, 2015 Hi, Each support department should have a unique email address, otherwise all emails would be imported into the first department. Link to comment Share on other sites More sharing options...
Nullified Posted April 29, 2015 Author Share Posted April 29, 2015 Ok, TY for clarifying. Link to comment Share on other sites More sharing options...
socialpoint24 Posted January 30, 2018 Share Posted January 30, 2018 Ok.....I want all support tickets going to the same email. However, why should I have multiple emails I have to sign into when I could just categorize the departments in the same email? For example: I have a department set up for technical support, but it has to go to a different email, why? At this rate I have to create 10 email accounts. Link to comment Share on other sites More sharing options...
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