box Posted April 1, 2015 Share Posted April 1, 2015 Domain pricing Slabs should override any percentage discount the customer group has. For example: Customer standard domain pricing is 12€. Customer reseller group domain pricing slab is 10€. Reseller group is defined with 15% discount. If reseller orders a domain it will generate invoice for 8.5€ adding a 15% discount on his pricing slab (making pricing slabs almost useless). Percentage discount in customer groups should be used for other services like hosting (not domains that have their own slabs). Actually customer groups should be extended to support different discount based on product but this is another discussion. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 1, 2015 Share Posted April 1, 2015 a similar question was asked four years ago - http://forum.whmcs.com/showthread.php?35349-Client-discount-group-and-exclude&p=175581 client group discounts apply to all invoices and therefore all products. i'm not sure if they've changed that view, so the feature is probably still working as they intend it to... if so, that means they won't see it as a bug, but will direct you towards making a feature request. https://requests.whmcs.com/responses/multiple-groups-discount-management-on-specific-services 0 Quote Link to comment Share on other sites More sharing options...
box Posted April 1, 2015 Author Share Posted April 1, 2015 Oh, it's one of those "it's not a bug, it's a feature" kind of thing. Bummer, this makes no sense, fixed pricing slabs purpose should be to override any percentage pricing group discount so it's useless this way. Right now, you can either use pricing slabs or group discount but not both at the same time. Technically, I understand pricing slabs are used in order process while discount groups are only used in invoicing but still, they should be able to override this. This could really be avoided if discount groups were attributed to products instead of being global. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 1, 2015 Share Posted April 1, 2015 Oh, it's one of those "it's not a bug, it's a feature" kind of thing. Bummer, this makes no sense, fixed pricing slabs purpose should be to override any percentage pricing group discount so it's useless this way. as you say, it makes no sense. you could try submitting a bug report about this in the Bug Reports forum - worst case, Nate might tell you it's not a bug; but maybe it will encourage them to ponder on this feature internally and bring improvements into v6. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 3, 2015 WHMCS Support Manager Share Posted April 3, 2015 Hi, A feature request would be the best way to go with that. 0 Quote Link to comment Share on other sites More sharing options...
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