xXCalleManXx Posted February 27, 2015 Share Posted February 27, 2015 (edited) Hi When a costumer have paid theyer invoice, the invoice don't change status to "paid". This is from my billing log from my latest costumer. txn_type => subscr_signup subscr_id => I-19R1PFS4U2* last_name => residence_country => DK mc_currency => DKK item_name => TrixiaHosting - faktura #159 business => *Removed* recurring => 1 verify_sign => *Removed* payer_status => unverified payer_email => *Removed* first_name => *Removed* receiver_email => *Removed* payer_id => 2SGWCQYDZXSZ* reattempt => 1 subscr_date => 10:48:06 Feb 27, 2015 PST custom => 152 charset => windows-1252 notify_version => 3.8 period3 => 1 M mc_amount3 => 19.95 ipn_track_id => *Removed* Edited March 4, 2015 by WHMCS John Removed sensitive data 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted February 27, 2015 Share Posted February 27, 2015 No need to publish sensitive information here in forums!! do you have IPN setup correctly http://docs.whmcs.com/PayPal#Instant_Payment_Notification_.28IPN.29 also check this part http://docs.whmcs.com/PayPal#Charset_Configuration do you get any errors in Activity Log: Admin Area > Utilities > Logs > Activity Log or in Gateway Logs: Admin Area > Billing > Gateway Log 0 Quote Link to comment Share on other sites More sharing options...
xXCalleManXx Posted February 27, 2015 Author Share Posted February 27, 2015 I have already postet the Gateway log in my post from one of my customers. I use IPN and all that is setup correctly. There is nothing in the Activity Log that has something to do with the payment I all worked yesteday. 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted February 27, 2015 Share Posted February 27, 2015 if you are sure that all is correct you may contact WHMCS Support to check inside your system maybe... 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 4, 2015 WHMCS Support Manager Share Posted March 4, 2015 Hi, I have removed the sensitive data from your initial post. What is the "Result" displayed next to this entry please? The explanation and solution for common results are published in our documentation: http://docs.whmcs.com/PayPal#Error_Messages 0 Quote Link to comment Share on other sites More sharing options...
xXCalleManXx Posted March 4, 2015 Author Share Posted March 4, 2015 What do you think i should use? UTF-8 or windows-1252? 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted March 4, 2015 Share Posted March 4, 2015 UTF-8 in both: PayPal: http://docs.whmcs.com/PayPal#Charset_Configuration WHMCS General Settings: http://docs.whmcs.com/Localisation_Tab#System_Charset 0 Quote Link to comment Share on other sites More sharing options...
xXCalleManXx Posted March 4, 2015 Author Share Posted March 4, 2015 (edited) Okay good. Yesteday a customer bought a server and i have UTF-8 in both but i still says this in the error log: txn_type => subscr_signup subscr_id => I-XBUWR47LJFH* last_name => residence_country => DK mc_currency => DKK item_name => TrixiaHosting - faktura #158 business => *Removed* recurring => 1 verify_sign => *Removed* payer_status => unverified payer_email => *Removed* first_name => *Removed* receiver_email => *Removed* payer_id => *Removed* reattempt => 1 subscr_date => 10:21:25 Feb 27, 2015 PST custom => 151 charset => windows-1252 notify_version => 3.8 period3 => 1 M mc_amount3 => 19.95 ipn_track_id => cd0832eb5cfe Edited March 5, 2015 by WHMCS John Removed sensitive data 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted March 4, 2015 Share Posted March 4, 2015 you don't have to share this sensitive data like your client email, what error message you get this time? also if you didn't notice the charset in this info is Windows-1252, make sure you set the correct charset as suggested also check the URL from @John reply to see the reason for common error messages in PayPal 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 5, 2015 WHMCS Support Manager Share Posted March 5, 2015 Hi, I've removed the sensitive information from your second post. The reason the payment wasn't recorded is this: charset => windows-1252 If your WHMCS installation is set to UTF-8 but the IPN is using windows-1252 you'll get an error. 0 Quote Link to comment Share on other sites More sharing options...
xXCalleManXx Posted March 5, 2015 Author Share Posted March 5, 2015 I have set the IPN charset to UTF-8 for long time ago 0 Quote Link to comment Share on other sites More sharing options...
visiba Posted March 6, 2015 Share Posted March 6, 2015 Your log still says: charset => windows-1252 So, please check your characterset once again on both WHMCS and PayPal side. 0 Quote Link to comment Share on other sites More sharing options...
xXCalleManXx Posted March 6, 2015 Author Share Posted March 6, 2015 Hi I got it to work on a new PayPal account Thanks for the support 0 Quote Link to comment Share on other sites More sharing options...
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