akust0m Posted February 22, 2015 Share Posted February 22, 2015 Hello, I put through a plan downgrade for a customer today and it caused their web hosting plan to go from a dedicated IP to the shared server IP. This has caused some undesirable DNS propagation issues. Is this expected behavior between WHMCS and Plesk 12? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 24, 2015 WHMCS Support Manager Share Posted February 24, 2015 Hi, Did both products have a IP address configuration under Setup > Products/Services > Products/Services > Edit > Module Settings tab? If they are both the same, I wouldn't expect WHMCS to try changing the IP address. Plesk might have done something weird though. 0 Quote Link to comment Share on other sites More sharing options...
akust0m Posted February 25, 2015 Author Share Posted February 25, 2015 Hi John, Thank you for the reply. Both products are set to the shared IP. The customers IP was changed manually in Plesk prior to the plan change. How should I approach static IP's for hosting plan A and B in future and to allow plan changes between A and B without disturbing that domains dedicated IP? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 26, 2015 WHMCS Support Manager Share Posted February 26, 2015 Hi, At present, I think the best way to handle that would be to create a separate product with a dedicated IP specified in the module configuration. That way, if the client upgrades/downgrades the new plan is configured to use a dedicated IP so they won't be switched back to the shared IP. 0 Quote Link to comment Share on other sites More sharing options...
akust0m Posted February 26, 2015 Author Share Posted February 26, 2015 Hi John, Thank you for your response. When a customer is switched to a dedicated ip hosting product, how does WHMCS know which dedicated ip to use? Also, by the way you say at present, could that mean a different option may be available in v6.0? 0 Quote Link to comment Share on other sites More sharing options...
akust0m Posted March 9, 2015 Author Share Posted March 9, 2015 Hi John, When a customer is switched to a dedicated ip hosting product, how does WHMCS know which dedicated ip to use? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 10, 2015 WHMCS Support Manager Share Posted March 10, 2015 Hi, This is controlled by Plesk, I believe it will use the first available dedicated IP in the IP Pool of the server onto which the account is provisioned. 0 Quote Link to comment Share on other sites More sharing options...
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