kausarhosting Posted January 24, 2015 Share Posted January 24, 2015 Emails not send automatically to clients during sign up ! Rest works fine. Please help. WHMCS Version using 5.3.7 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted January 24, 2015 Share Posted January 24, 2015 Are you using PHP Mail or SMTP? Is it a specific email template missing (welcome email) or all signup related emails (welcome email, account creation etc)? Admin -> Utilities -> Logs -> Email Message Log - Can you see anything here? 0 Quote Link to comment Share on other sites More sharing options...
kausarhosting Posted January 25, 2015 Author Share Posted January 25, 2015 All sign up related emails not sent. But all messages saved in full form in Email message log. I use PhP mail. - - - Updated - - - PHP Mail, Mail Encoding 8bit, SMTP Port 25. Please guide if it is ok? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 26, 2015 WHMCS Support Manager Share Posted January 26, 2015 Hi, Please begin your troubleshooting at http://docs.whmcs.com/Auto_Setup_Issues 0 Quote Link to comment Share on other sites More sharing options...
kausarhosting Posted January 27, 2015 Author Share Posted January 27, 2015 One thing I want to further add that emails are sent automatically to emails created on paid domains. No emails send to yahoo, gmail etc. This is the exact issue. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 27, 2015 Share Posted January 27, 2015 No emails send to yahoo, gmail etc. This is the exact issue. they aren't sent or they aren't received by the client? perhaps they're just going to a spam folder... have you checked both email and activity logs - do they say the emails were sent? utilities -> logs -> system activity log utilities -> logs -> email message log 0 Quote Link to comment Share on other sites More sharing options...
kausarhosting Posted January 27, 2015 Author Share Posted January 27, 2015 Emails not received but actually sent by WHMCS. Yes emails are saved in system activity log and email message log. Everything is saved there. I have reconfirmed that clients using free email like yahoo and gmail do not receive emails automatically when sign up with us. But clients using some paid email receive all emails when sign up. Issue is with yahoo and gmail etc. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 27, 2015 Share Posted January 27, 2015 easiest way to check might be to create a test account in your whmcs, using a gmail/yahoo address, and see what happens to the emails - I would imagine the emails are going straight to the spam folder. if so, you could try switching to smtp to see if that helps. 0 Quote Link to comment Share on other sites More sharing options...
kausarhosting Posted January 27, 2015 Author Share Posted January 27, 2015 Tested this but emails not even in spam folder in yahoo email. While using SMTP, emails totally not created and hence not sent. It shows error. SMTP Error. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 27, 2015 Share Posted January 27, 2015 any chance your IP could be blacklisted? if you have a gmail address, you could try that to see if you're only being blocked by yahoo - also, you could use the gmail address for your smtp settings too. 0 Quote Link to comment Share on other sites More sharing options...
kausarhosting Posted January 27, 2015 Author Share Posted January 27, 2015 Dear do you know what I did and what happened? I just changed email id of my WHMCS in my profile in General settings. Earlier I used yahoo mail and now I switched to email on my domain. The I created 2 test accounts from client side one using yahoo mail and other gmail at the time of registration/signup, All the emails went to yahoo and gmail. Problem solved. Thanks for all support. Really I am happy now and it is due to you! God bless. 0 Quote Link to comment Share on other sites More sharing options...
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