Fraud False Alert

[cyb3root]

Hello Staff

 

I have a frustrating issue here. I registered for a license however Max mind deems me to be a fraud since i was using a credit card for my payment. However i tried to then purchase from my PayPal and still the same thing. i believe this is an error fraud alert.

 

I sent my first ticket even before the working hours had ended and did not get a solution or any staff to sort me out. Is this a kind of service i am welcomed for?

 

A live Chat would be really appropriate to sort out things faster. I could bet some other people wouldn't have enough patience like me and would just go for another billing software.

[easyhosting]

maxmind don't just look at the payment method. it also looks at distance from your address to IP location etc.

[Alex - Arvixe]

Yeah, there are numerous factors that MaxMind checks and it "scores" you. If your score is above a certain number your order gets flagged.

 

The best thing to do is simply create a ticket with some form of photo ID to verify your details. They should get back to you soon but the best thing you can do is wait it out.

[cyb3root]

I did already post a ticket with my ID card. Well the waiting part would take a while i guess

[WHMCS John]

Hi,

What's your Ticket ID please?

[networxdbn]

Hi,

 

I am having the same issue as above. Used my credit card. came up as fraud. Then tried using paypal. and got the same thing. Please help

 

- - - Updated - - -

 

Hi,

What's your Ticket ID please?

 

#LVV-410152

[teknoge3k]

The same thing happened to me. I'd really like to test this out on my site ASAP but it seems to take a while to get a response from anyone. If the support is this slow BEFORE sales, I can imagine what it's going to be like AFTER they already have my money. Not quite sure I want to continue with this software.

 

On another note, I see why it flagged me as fraud. It showed "my IP" which was NOT my IP. The issue was, the IP it thought was mine actually was a CloudFlare IP. Apparently the order form is using CloudFlare services causing false IPs to show up since it's a third party. That's making me look like I am somewhere I'm not thus declining my credit card and flagging me as fraud. Not cool for sales.