sahostking Posted October 29, 2014 Share Posted October 29, 2014 We have clients at times that make an order on our website. They then afterwards before payment request for us to remove an item off their order. We can do so by removing it from invoice and from services,etc. and from order in some way but when clicking orders the Total Amount always remains the same for the initial order placed. Must we keep telling the customer they have to cancel the order and place a new order? Is there no way to let it auto-update the amount in orders admin area? 0 Quote Link to comment Share on other sites More sharing options...
krt463 Posted October 29, 2014 Share Posted October 29, 2014 I've always had the customer cancel the order and place a new one. If it's not paid for and not deployed, it's pretty easy. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 30, 2014 WHMCS Support Manager Share Posted October 30, 2014 Hi, The order represents a fixed record of the items at the moment the client placed their order, it's what you'd use to review an order and decide whether to accept it or not. The order record doesn't change if you adjust their services at a later date, however whatever is on the invoice is what the client will be charged, and whatever on their Products/Services tab is what they'll be charged in future. So from a billing perspective it doesn't really matter what the order says. 0 Quote Link to comment Share on other sites More sharing options...
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