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Call to undefined method WHMCS_Application::get_user_ip()


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From the new version 5.3.8 WHMCS


Admin panel IP detection does not work, like it MaxMind not work!


besides that, domaincheker.php not work. Make this error


Fatal error: Call to undefined method WHMCS_Application::get_user_ip() in /home/www/public_html/includes/classes/WHMCS/Validate.php on line 0


please help

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  • WHMCS Support Manager


To address your points:


1. Updating your installed version of PHP to a version between 5.3.6 - 5.4.x should help here.


2. Please switch Setup > General Settings > Security tab > Captacha Type to "Default".



If these solutions aren't suitable for you, please open a support ticket and hotfixes can be provided for both.

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  • 2 weeks later...

I can confirm this Error!

I changed the Captcha from "Default" to "reCAPTCHA" and the Domainchecker is down.


PHP Version

The ionCube PHP Loader is disabled because of startup problems.
PHP 5.4.4-14+deb7u12 (cli) (built: Jun 30 2014 13:15:11)
Copyright (c) 1997-2012 The PHP Group
Zend Engine v2.4.0, Copyright (c) 1998-2012 Zend Technologies
   with the ionCube PHP Loader v4.5.2, Copyright (c) 2002-2014, by ionCube Ltd., and
   with XCache v2.0.0, Copyright (c) 2005-2012, by mOo


WHMCS Version (5.3.8-release.1)

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