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how to create an invoice that suspends a service and auto-adds late fees


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Is the invoice associated with the package itself or did you manually create the invoice, separate from the hosting package?


Late Fees:

1. Go to Setup -> Automation Settings:

2. Find 'Add Late Fee Days' and set the number of days to add a late fee

3. Go to Setup -> General Settings -> Invoices

4. Select 'Late Fee Type' and also 'Late Fee Amount' & 'Late Fee Minimum'.


Suspend hosting for that site (Will work if the invoice is associated with a product and has the proper module set like cPanel)

1. Go to Setup -> Automation Settings

2. Tick 'Enable Suspension' and set the number of days in 'Suspend Days'

3. I recommend also enabling 'Enable Unsuspension' to unsuspend once a payment has been made.


Bare in mind late fees can work 2 ways, it can make them pay on time to prevent additional fees but also, it can cause them to leave and find a new hosting provider.


I strongly recommend informing them of the new late fee addition as I am pretty sure they won't like it if it gets added to an invoice by surprise.

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Thank you very much for your reply.. The invoice I created was for web design, therefore it is not an automatically-created invoice, therefore I don't know how to relate it to their hosting service..

For normal hosting invoices, the automatic suspension and late fees work well.

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