jin Posted July 14, 2014 Share Posted July 14, 2014 After upgrading to 5.3.8 on two sites the domain checker page is no longer accessible. It just shows a white screen but I do see my ICO icon in the browser tab. I tried re-uploading the php and tpl files, I also tried shutting off the firewall just in case but those didn't work. If I access the domain checker in the shopping cart that part works, it is only the domainchecker.php that is no longer working. Anyone else having this issue? Or can think of what it might be? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 14, 2014 Share Posted July 14, 2014 are you using a custom theme? have you tried switching to another theme to see if that works ? 0 Quote Link to comment Share on other sites More sharing options...
jin Posted July 14, 2014 Author Share Posted July 14, 2014 Yes I have custom theme, I switched back to classic but still no t showing - - - Updated - - - I'm going to check if there is a theme update, thanks for getting me thinking in that direction 0 Quote Link to comment Share on other sites More sharing options...
jin Posted July 14, 2014 Author Share Posted July 14, 2014 No upgrades needed for the custom theme, this is really strange 0 Quote Link to comment Share on other sites More sharing options...
jin Posted July 14, 2014 Author Share Posted July 14, 2014 Turned on error reporting and found Fatal error: Call to undefined method WHMCS_Application::get_user_ip() in /home/user/public_html/includes/classes/WHMCS/Validate.php on line 0 - - - Updated - - - Looks like others having issues after upgrading http://forum.whmcs.com/showthread.php?90994-Submitting-tickets-error&p=383247 0 Quote Link to comment Share on other sites More sharing options...
sequelae Posted July 14, 2014 Share Posted July 14, 2014 Use default Captcha Type in general setting 0 Quote Link to comment Share on other sites More sharing options...
agarzon Posted July 19, 2014 Share Posted July 19, 2014 I have the same issue. Now my clients can't create support tickets. 0 Quote Link to comment Share on other sites More sharing options...
jin Posted July 21, 2014 Author Share Posted July 21, 2014 I have the same issue. Now my clients can't create support tickets. As sequelae mentioned the default captcha will resolve the issue until an update is released. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted July 21, 2014 Share Posted July 21, 2014 Hello, Those of you that want to use reCaptcha, please put in a support ticket and we should be able to help out with that issue. --Thanks 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted July 21, 2014 Share Posted July 21, 2014 Hello, Those of you that want to use reCaptcha, please put in a support ticket and we should be able to help out with that issue. --Thanks Can the fix be issued as a Hot Fix, and posted here? http://docs.whmcs.com/HotFixes That way everybody doesn't have to put in a support ticket, and wait for a response. 0 Quote Link to comment Share on other sites More sharing options...
whmuser87 Posted July 21, 2014 Share Posted July 21, 2014 Agreed. I need this fixed asap. 0 Quote Link to comment Share on other sites More sharing options...
dxer Posted July 22, 2014 Share Posted July 22, 2014 I have this issue too. I hope fix will be available soon. 0 Quote Link to comment Share on other sites More sharing options...
AnnoStephen Posted July 24, 2014 Share Posted July 24, 2014 Same here. We will appreciate a fix. Disabling reCaptcha is a an unsatisfactory work-around. 0 Quote Link to comment Share on other sites More sharing options...
markb1439 Posted August 15, 2014 Share Posted August 15, 2014 Same here, please issue a fix. 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted August 16, 2014 Share Posted August 16, 2014 Agreed. I need this fixed asap. I have this issue too. I hope fix will be available soon. Same here. We will appreciate a fix. Disabling reCaptcha is a an unsatisfactory work-around. Same here, please issue a fix. For all those needing a fix it is recommended you create a ticket as they may be able to sort you out before this is 'officially' fixed and released. 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted August 16, 2014 Share Posted August 16, 2014 The hot fix was posted as a sticky in this forum. You can get it here: http://forums.whmcs.com/showthread.php?91575-Case-4851-Fatal-Error-when-using-Google-reCaptcha 0 Quote Link to comment Share on other sites More sharing options...
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