deanmrd Posted July 13, 2014 Share Posted July 13, 2014 This happend when testing submitting tickets to the support or sales email address. I have setup pipe and if I send an email directly to the email address it make a ticket fine. All i get is a blank page when using any of the forms. I enabled the error reporting in setup it now shows this. Fatal error: Call to undefined method WHMCS_Application::get_user_ip() in /home/xxxxx/public_html/includes/classes/WHMCS/Validate.php on line 0 Any one have any idea what is coursing this ? Thanks DeanO 0 Quote Link to comment Share on other sites More sharing options...
stunn3r Posted July 14, 2014 Share Posted July 14, 2014 Same Issue after upgrading from WHMCS 5.3.7 to 5.3.8. None of our clients are able to open support tickets. Kindly help us resolve this issue immediately. 0 Quote Link to comment Share on other sites More sharing options...
sytry Posted July 14, 2014 Share Posted July 14, 2014 Hi, Me too, same issue after upgrading 5.3.7 -> 5.3.8 I have no problems with the tickets but looking for a domain "/domainchecker.php". I restored 3.5.7 pending as this is detrimental 0 Quote Link to comment Share on other sites More sharing options...
PascM Posted July 14, 2014 Share Posted July 14, 2014 Seems like a php issue 0 Quote Link to comment Share on other sites More sharing options...
jin Posted July 14, 2014 Share Posted July 14, 2014 I'm getting this same error with domainchecker.php 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted July 14, 2014 Share Posted July 14, 2014 This may not be related to the specific problem, but always comes up with upgrades. You need to make sure you have permissions set to 755 for the pipe.php file (and pop.php if you are using it). 0 Quote Link to comment Share on other sites More sharing options...
sequelae Posted July 14, 2014 Share Posted July 14, 2014 Use default Captcha Type in general setting 0 Quote Link to comment Share on other sites More sharing options...
agarzon Posted July 19, 2014 Share Posted July 19, 2014 same issue here. 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted July 20, 2014 Share Posted July 20, 2014 I wonder if this is happening with older PHP versions. Being an IP issue, it seems very similar to this issue: http://forum.whmcs.com/showthread.php?90863-Case-4849-5-3-8-Empty-IP-Address-on-Admin-Summary-widgets 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 22, 2014 WHMCS Support Manager Share Posted July 22, 2014 Hi, The version of PHP you are running will have an impact on this. Upgrading to a contemporary version of PHP (5.3.6 - 5.4.x) should help here. 0 Quote Link to comment Share on other sites More sharing options...
edvan.com.br Posted July 22, 2014 Share Posted July 22, 2014 Hi,The version of PHP you are running will have an impact on this. Upgrading to a contemporary version of PHP (5.3.6 - 5.4.x) should help here. It makes no sense! I´m using PHP Version 5.4.16 and the same error occurs. Fatal error: Call to undefined method WHMCS_Application::get_user_ip() in /home/xxxx/www/xxx/includes/classes/WHMCS/Validate.php on line 0 I sent a ticket #BGF-348918 0 Quote Link to comment Share on other sites More sharing options...
edvan.com.br Posted July 23, 2014 Share Posted July 23, 2014 (edited) For those who upgraded PHP and do not solve the file download - Removed - After unzipping the file and unzip (HotFix_22072014.zip) send the file (Validate.php) to the folder /includes/classes/WHMCS/ Edited July 23, 2014 by Infopro Link Removed 0 Quote Link to comment Share on other sites More sharing options...
DigitalAssassin Posted July 23, 2014 Share Posted July 23, 2014 That download link doesn't work. I've just disabled Captcha Form Protection for users when logged in and it seems to be an effective workaround. It was probably annoying for customers anyways. 0 Quote Link to comment Share on other sites More sharing options...
edvan.com.br Posted July 23, 2014 Share Posted July 23, 2014 That download link doesn't work. I've just disabled Captcha Form Protection for users when logged in and it seems to be an effective workaround. It was probably annoying for customers anyways. I applied the fix in 2 WHMCS: Production - PHP Version 5.3.28 Development/Testing - PHP Version 5.4.16 Problem was solved! 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted July 23, 2014 Share Posted July 23, 2014 Thanks for posting the link, but the link doesn't appear to work. No offense, but I would rather get it directly from WHMCS anyway, for security reasons. 0 Quote Link to comment Share on other sites More sharing options...
edvan.com.br Posted July 24, 2014 Share Posted July 24, 2014 Thanks for posting the link, but the link doesn't appear to work. No offense, but I would rather get it directly from WHMCS anyway, for security reasons. The intention is to help, I received the file directly from WHMCS.com If you want to check the source http://postimg.org/image/9mgrt7i3p/ The next I know I keep quiet and you resolve on their own. 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted July 25, 2014 Share Posted July 25, 2014 Sorry, no offense was intended. Thanks for your efforts to help. 0 Quote Link to comment Share on other sites More sharing options...
denial Posted July 28, 2014 Share Posted July 28, 2014 same problem here 0 Quote Link to comment Share on other sites More sharing options...
Boss Posted July 29, 2014 Share Posted July 29, 2014 My ticket submitting is failing, the Pipe function. Along with the Domain checker updater is not finding domains to check. There maybe more problems by the look of things that I just don't know about yet. Have been trying to get this sorted out for over a week now So far my webhost support technicians can not find the solution and the responses from WHMCS support is really dismal. For example I was referred to an information page that was 5 years old!! Come guys what is the problem?? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 30, 2014 WHMCS Support Manager Share Posted July 30, 2014 Hi Boss, What's your Ticket ID please? 0 Quote Link to comment Share on other sites More sharing options...
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