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Mail In Payment Invoices Cannot Be Paid By Credit Card


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If an invoice is set to be paid by mail-in payment, the "Attempt Capture" button on the invoice detail screen does not work, but I can live with that. The bigger problem is when a customer decides they would like to pay their invoice online. They can view the invoice, but there is no way to select a payment method.


I believe this used to work, and was changed in one of the more recent updates. Any ideas?

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  • WHMCS Support Manager


Indeed the capture payment button is disabled for mail in payment gateway as there's nothing to be captured: http://docs.whmcs.com/Payment_Gateways#Supported_Gateway_Modules


You can enable Setup > General Settings > Invoices tab > Clients Choose Gateway, and clients will see a dropdown to choose between any of your gateways with "Show on Order Form" ticked.

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