krt463 Posted June 10, 2014 Share Posted June 10, 2014 I've searched the forums and cannot seem to find my answer. We are migrating to WHMCS and have Windows Plesk (11.5) host servers. I placed a test order, selected to increase the e-mail, disk and bandwidth as configurable options and completed the order. It setup the main hosting plan correctly in plesk, but did not increase the parameters that were chosen as extras at sign-up (did not increase email accounts, disk or bandwidth. ModuleGarden doesn't seem to be the ticket (unless I am misreading something there). I'm wondering how other Plesk users are handling these increases....or downgrades for that matter. 0 Quote Link to comment Share on other sites More sharing options...
malfunction Posted June 10, 2014 Share Posted June 10, 2014 We do all that with a variety of differently resourced service plans at sign up, which you can upgrade/downgrade between later using the new "change package" button in the module. Minor upgrades/downgrades that do not involve service plan changes are done manually. We have come to expect only the very basics from the Plesk module; create/suspend/terminate/password change/customer login and nt much more. You're lucky if it works at all. 0 Quote Link to comment Share on other sites More sharing options...
krt463 Posted June 10, 2014 Author Share Posted June 10, 2014 Thank you for your reply and information. Now I'm all bummed out. The Plesk API seems to do it's job, so is the issue with the WHMCS Plesk module? 0 Quote Link to comment Share on other sites More sharing options...
malfunction Posted June 10, 2014 Share Posted June 10, 2014 I believe so, although have been a few new features (bandwidth reporting and change package are both new) it's still rather primitive and development continues at a glacial pace. You could always ask them. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted June 10, 2014 Share Posted June 10, 2014 krt463 - You may want to check out the thread at Parallels regarding their module - http://forum.parallels.com/showthread.php?266340-Module-for-WHMCS. It has not been updated in a little bit but perhaps they can offer some insight into updates they might have or even feature requests. --Thanks 0 Quote Link to comment Share on other sites More sharing options...
malfunction Posted June 10, 2014 Share Posted June 10, 2014 I believe that module is for PPA, the OP was was asking about Plesk which is not the same thing. At all. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted June 10, 2014 Share Posted June 10, 2014 I believe that module is for PPA, the OP was was asking about Plesk which is not the same thing. At all. You're absolutely right. My apologies. I looked into this further and confirmed that WHMCS does not support usage updates in Plesk 11. However, there is a feature request for full Plesk support here - https://requests.whmcs.com/responses/full-plesk-11-support that you can vote for and follow for updates. --Thanks 0 Quote Link to comment Share on other sites More sharing options...
malfunction Posted June 10, 2014 Share Posted June 10, 2014 That feature request is marked as "completed" so I doubt that up voting it will make much difference. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted June 11, 2014 Share Posted June 11, 2014 malfunction, you can also start a new feature request if you would like. Ultimately though, the feature is not currently supported as you pointed out in an earlier reply. 0 Quote Link to comment Share on other sites More sharing options...
malfunction Posted June 11, 2014 Share Posted June 11, 2014 It is painfully obvious that the instruction to post a feature request is just a WHMCS support euphemism for "why don't you go and pound sand". Let's have a performance review of the feature request system: March 2014 1521 pending requests 20 implemented June 2014 1713 pending requests 21 implemented Maybe somebody with more time on their hands than me would care to work out the probability of a given request being completed, given that it will clearly take an infinite amount of time to clear the list :facepalm: 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 12, 2014 WHMCS Support Manager Share Posted June 12, 2014 Hi, I'm pleased to be able to advise that the "Plesk" module included in the v5.3 series does support Usage Updates. It works with all versions of Plesk. We're still working with Plesk to iron out a few niggles that can occur in some outlier cases, but in due course it will replace the individual modules for Plesk 8, Plesk 9 and Plesk 10. 0 Quote Link to comment Share on other sites More sharing options...
krt463 Posted June 12, 2014 Author Share Posted June 12, 2014 https://requests.whmcs.com/responses/full-plesk-11-support Item #3 is not completed or working. I found this out today and it was confirmed by support. Regarding my original post (which is not about usage updates), the Plesk Module is NOT pushing additional email accounts, Disk space or bandwidth to the Plesk Subscription after they purchase through WHMCS. I hope this helps more clearly identify my question, the problem and also points out that.....while a feature request may show as "completed", it may not work (at least in the case noted above). 0 Quote Link to comment Share on other sites More sharing options...
malfunction Posted June 12, 2014 Share Posted June 12, 2014 That's all fine and dandy but the OP wasn't actually asking about usage updates 0 Quote Link to comment Share on other sites More sharing options...
krt463 Posted June 12, 2014 Author Share Posted June 12, 2014 My last reply is pending review from the moderator. If you could let that through, it would be helpful to all. 0 Quote Link to comment Share on other sites More sharing options...
malfunction Posted June 13, 2014 Share Posted June 13, 2014 There is an somewhat updated Plesk module floating around at WHMCS at present, written by Parallels as it seems to be beyond WHMCS to write intelligent solutions for the well documented Plesk API themselves, which may address some of the problems in issues 3, 4 and 5. Or it may not, until they get around to releasing it we don't know as it's still being "vetted". Don't think it will include what you're needing here though. I've had tickets open on this for YEARS in some cases, not sure why it's so difficult... 0 Quote Link to comment Share on other sites More sharing options...
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