psantos Posted May 16, 2014 Share Posted May 16, 2014 Dear, I upgraded my WHMCS v. 5.3.6 to version 5.3.7. After that, the system is sending blank emails. I go at the admin painel, I can the see the email with their contect. I try to resend but it still go black How can I solve it? Regards Patrício 0 Quote Link to comment Share on other sites More sharing options...
Wajdan Posted May 16, 2014 Share Posted May 16, 2014 Go to settings - > Mail - > change to 8bit to printable bit and then try again. If you get it working just update back to 8bit. Thats how I got it fixed 0 Quote Link to comment Share on other sites More sharing options...
psantos Posted May 16, 2014 Author Share Posted May 16, 2014 Go to settings - > Mail - > change to 8bit to printable bit and then try again. If you get it working just update back to 8bit. Thats how I got it fixed Yeah! It Solves my problem. Thank you 0 Quote Link to comment Share on other sites More sharing options...
Rendrag Posted May 16, 2014 Share Posted May 16, 2014 Go to settings - > Mail - > change to 8bit to printable bit and then try again. If you get it working just update back to 8bit. Thats how I got it fixed Yep that was it. That's painful, that was 8 hours of emails going out like that Is there a not-horrendous way of re-sending all of those emails? 0 Quote Link to comment Share on other sites More sharing options...
CCSupport Posted May 16, 2014 Share Posted May 16, 2014 Just checked ours and it was fine. Any idea why some would have the issue and others not? You guys using PHP Mail or SMTP? 0 Quote Link to comment Share on other sites More sharing options...
HostT Posted May 16, 2014 Share Posted May 16, 2014 Had this same problem, changing it did fix the problem. For reference my server is using standard PHP mail not SMTP, and it was only after the update to 5.3.7 that this problem started. I have an addon module that sends to pushover from hook and that worked fine (even without changing mail setting) but actual emails all came in blank. ALL emails were blank BTW, not just support tickets, all cron job emails, sync emails, etc. 0 Quote Link to comment Share on other sites More sharing options...
CCSupport Posted May 16, 2014 Share Posted May 16, 2014 Might be linked to using PHP Mail....now had three other WHMCS user who have checked theirs and it was working OK after the upgrade, all have SMTP configured. Might be just coincidence mind you! 0 Quote Link to comment Share on other sites More sharing options...
wlamoreaux Posted May 27, 2014 Share Posted May 27, 2014 Go to settings - > Mail - > change to 8bit to printable bit and then try again. If you get it working just update back to 8bit. Thats how I got it fixed I"m logged into my WHMCS and i'm not seeing any menu navigation items that say "Settings" or "Mail" or anything about 8-bit Please clarify what your talking about when telling someone to navigate to something. I have this issue and need to get it resolved. Thanks in advance - - - Updated - - - Ok I found it after a bit....... for those that are like me and didn't follow the navigation from the preious poster. Login to WHMCS admin Goto -> Setup -> General Settings -> Mail Tab -> Then Mail Encoding line item. Change it from "8Bit" to "quoted-printable" THEN goto http://yoururl.com/admin/cron.php and you'll get your regular email and see if it's still blank. This fixed worked form me 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 27, 2014 Share Posted May 27, 2014 log in to your WHMCS Admin Area... Setup -> General Settings -> Mail -> Mail Encoding (2nd dropdown from the top) 0 Quote Link to comment Share on other sites More sharing options...
havilahh Posted June 1, 2014 Share Posted June 1, 2014 Might be linked to using PHP Mail....now had three other WHMCS user who have checked theirs and it was working OK after the upgrade, all have SMTP configured. Might be just coincidence mind you! i have the same problem and my Mail Type is SMTP, it seams its not SMTP or PHP Mail issue. may be another thing. 0 Quote Link to comment Share on other sites More sharing options...
Kanistic Posted June 2, 2014 Share Posted June 2, 2014 Thank you guys for this post. I've been scratching my head, searching for answers for the last 48hrs since I upgraded to 5.3.7. I even performed a full reinstall and then re-migration of data and it only shows blank emails for all in 5.3.7. I'm using SMTP with 8-bit mail encoding as my Mail Type, so it seems its not limited as @havilahh stated. I think this should be addressed as a bug/ coding error and the WHMCS team should look into this, as it doesn't seem to be an isolated issue. 0 Quote Link to comment Share on other sites More sharing options...
apollo1 Posted June 2, 2014 Share Posted June 2, 2014 I also encountered this issue. And same solution here, switching mail encoding from 8bit to quoted-printable and back fixed it. 0 Quote Link to comment Share on other sites More sharing options...
airynd Posted June 2, 2014 Share Posted June 2, 2014 The 5.3.7 patch was released in mid-May - it seems like this should have been addressed with a new patch, or at the very least, announced by the WHMCS staff. This was a very big deal, and has caused a lot of people (WHMCS's customers, and our customers) headaches. Very disappointing. 0 Quote Link to comment Share on other sites More sharing options...
escv-rob Posted July 2, 2014 Share Posted July 2, 2014 Same issue here. Using SMTP. A whole month and it hasn't been addressed anywhere but here? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chance Posted July 2, 2014 Share Posted July 2, 2014 Hey folks, We are aware of the issue due to the upgrade. You don't actually have to change the encoding type, you simply need to 'ReSave' from any page in the General Settings page. It was an issue where during the upgrade, the encoding type that you have set, was not saved in the database. So by going to Setup >> General Settings >> Mail tab and ensuring some type of encoding is present and the correct mail server type is selected then clicking the "Save Changes" will fix the issue. We do have a Case for this with our developers: Case 4541 If you still have any issues with this, lodge a ticket with us so we can further assist. Thanks all! 0 Quote Link to comment Share on other sites More sharing options...
Jeff1 Posted November 9, 2014 Share Posted November 9, 2014 Go to settings - > Mail - > change to 8bit to printable bit and then try again. If you get it working just update back to 8bit. Thats how I got it fixed Thank you so much Wajdan. I did same thing to solve my problem. You're awesome. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.