Show Template Email in 'Send Email' Box

[CCSupport]

Hello all,

 

Can someone let me know how to allow a newly created Email Template which is within the Product Templates to show up in the 'Send Email' box within the clients Summary page?

 

I thought all self created templates show up but looks like only email templates that have been created within the 'General' section appear for sending. I know I could just recreate the template but if I make changes we will need to remember to duplicate those changes.....which can be forgotten!

 

See below:

 

 

You can see that the Maintenance_Email & SSL Expriing Soon templates....they reside within the General Messages.

 

Any advice would be great.

 

Thanks

[othellotech]

From the client page you send 'client' (general) templates

 

From the product page you send 'product' emails

[brian!]

as you say, only the General email templates are shown in the Summary page..

 

http://forum.whmcs.com/showthread.php?88411-Customized-email-not-showing-in-email-drop-down-on-client-summary-page&p=374858#post374858

 

if you want to send an email using a product email template, then you'll need to click on the "Products/Services" tab in the client's profile, select a product from the dropdown and choose a new message or existing email template from the dropdown at the bottom of the page.

 

http://prntscr.com/3j454k

[CCSupport]

Thanks both.

 

Here I was thinking it was the product when all along it was its operator!