yemiadejuwon Posted March 14, 2014 Share Posted March 14, 2014 Hi there! We have a problem in WHMCS (WHM 11.42.0 (build 21)) right now where when someone orders a new hosting account with a new domain name, the "expiry date" of the domain name in WHMCS is set to 00/00/0000. I don't know if we have WHMCS configured wrong or if this is a bug WHMCS. Any ideas what may be wrong? Thanks in advance for your help! Regards, Yemi. 0 Quote Link to comment Share on other sites More sharing options...
webreflex Posted March 15, 2014 Share Posted March 15, 2014 Hi May be there is a error in your configuration and its not a general issue or bug in WHMCS. This error comes while a normal customer order or while importing using whm import script? If this error came after importing using cpanel/whm script, its common that Payment Method, Pricing, Billing Cycle & Next Due Date may be incorrect. So you have to update it manually. 0 Quote Link to comment Share on other sites More sharing options...
yemiadejuwon Posted March 15, 2014 Author Share Posted March 15, 2014 Hi May be there is a error in your configuration and its not a general issue or bug in WHMCS. This error comes while a normal customer order or while importing using whm import script? If this error came after importing using cpanel/whm script, its common that Payment Method, Pricing, Billing Cycle & Next Due Date may be incorrect. So you have to update it manually. Thanks for your quick response! This problem comes while processing a normal customer order. What exactly do I need to update manually? Thanks again! 0 Quote Link to comment Share on other sites More sharing options...
bollocks Posted March 17, 2014 Share Posted March 17, 2014 http://forum.whmcs.com/showthread.php?82810-Domain-not-transferred-renewal-generated Does this look familiar? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Product Manager WHMCS John Posted March 18, 2014 WHMCS Product Manager Share Posted March 18, 2014 Hi, What entries do you see under Utilities > Logs > Activity Log at the time of ordering and payment? Any abnormalities there should help track down the problem. 0 Quote Link to comment Share on other sites More sharing options...
yemiadejuwon Posted March 18, 2014 Author Share Posted March 18, 2014 Hi,What entries do you see under Utilities > Logs > Activity Log at the time of ordering and payment? Any abnormalities there should help track down the problem. Hi John! Thanks for your response, I cannot locate Utilities > Logs > Activity in my version. My WHM version is WHM 11.42.0 (build 22), can you point me to where I can view the logs? Thanks again! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Product Manager WHMCS John Posted March 19, 2014 WHMCS Product Manager Share Posted March 19, 2014 Hi, I'm referring to your WHMCS admin area (our software) not WHM (cPanel's software). 0 Quote Link to comment Share on other sites More sharing options...
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