merd Posted March 12, 2014 Share Posted March 12, 2014 Hello, Some of my clients have auto-reply in their mail systems. That's why when they send a email via their system to my support i am facing with endless auto reply loop ... How can i close a ticket without generating a reply to customers or related email address ? Thanks 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 12, 2014 Share Posted March 12, 2014 can't you just click the close link next to the dropdown in the ticket? i've just done this with a long-open test support ticket and it hasn't generated any emails to the test client... http://prntscr.com/304emi 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 13, 2014 WHMCS Support Manager Share Posted March 13, 2014 Hi, WHMCS will automatically block such email forwarders after 10 emails in 15 minutes: http://docs.whmcs.com/Email_Piping#Blocked_Potential_Email_Loop 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.