PDF Invoice generation problem (Blank Invoice)

[-FrA-]

Hello everybody!

 

Few weeks ago I've made some customizations to my invoice.tpl. Everything was working fine and I was really happy with that.

 

Today I had to check some invoices, so I started generating them from my admin area, but what I get are only blank pages!

 

I started to check it out with no luck, so I've put back the original invoice.tpl. Same result.

 

With few more deep tests, I've found out that it generates proper invoices for users set to default/english language, while if they are set to any other language (italian or spanish) the pdf is blank. This happens with both my customized invoice.tpl and the standard invoice.tpl.

 

Don't know where to look after for this issue. Any idea?

 

Thank you very much!

[WHMCS John]

Hi,

Please start your troubleshooting here: http://forum.whmcs.com/showthread.php?21317-I-m-getting-a-blank-or-partially-loaded-page

 

Do you see any error s under Utilities > Logs > Activity Log?

[altomarketing]

Do you see any error s under Utilities > Logs > Activity Log?

 

No , its blank there.

 

The quote is transformed to invoice but as you can see there, there is an error, where quote is missing..

/http://i.imgur.com/YhioAKd.png

 

But

[WHMCS John]

Hi,

Thanks for the screenshot, most helpful. I can confirm this is a known issue in v5.3.5, the development case ID to have this resolved in a future release is #4189.

 

When we push out bug fixes they are listed in our changelogs: http://docs.whmcs.com/Changelogs