Mike4286 Posted February 20, 2014 Share Posted February 20, 2014 I have purchased my license key from a Domain Registrar and there seems no way possible to open a support ticket. Whmcs cart is broken and i need support ! . 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted February 20, 2014 Share Posted February 20, 2014 What happens when you try to open a ticket to WHMCS Support exactly? 0 Quote Link to comment Share on other sites More sharing options...
Mike4286 Posted February 20, 2014 Author Share Posted February 20, 2014 I purchased my key with a Domain Registrar, and they are not able to offer the support that i require, and tell me to contact Whmcs support. When i try to log into my account, it brings up an old license key from 2 years ago, and i have also tried sending a ticket with the old account and have had no reply. How do i send a support ticket with my new account when i was never assigned a username/password for Whmcs? 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted February 20, 2014 Share Posted February 20, 2014 When i try to log into my account, it brings up an old license key from 2 years ago, and i have also tried sending a ticket with the old account and have had no reply. What is the ticket ID for this one please? 0 Quote Link to comment Share on other sites More sharing options...
Mike4286 Posted February 20, 2014 Author Share Posted February 20, 2014 (edited) what is the ticket id for this one please? #pug-404173 My shopping cart does not seem to work. When i type in a domain to register,transfer, or update NS and click submit, the page just reloads. I have double checked all my settings and even re-installed Whmcs and still not working. Edited February 20, 2014 by Mike4286 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted February 20, 2014 Share Posted February 20, 2014 Thank you for the additional information. The ticket has not been replied to yet, but it's not that old either. Hang in there a bit until you hear back from WHMCS Technical Support. Don't reply back to that ticket until you do, or you may delay it from being responded to in a timely manner. We know that you can open tickets now, you might open a second ticket to address any license issues. 0 Quote Link to comment Share on other sites More sharing options...
Mike4286 Posted February 20, 2014 Author Share Posted February 20, 2014 Thank you for the additional information. The ticket has not been replied to yet, but it's not that old either. Hang in there a bit until you hear back from WHMCS Technical Support. Don't reply back to that ticket until you do, or you may delay it from being responded to in a timely manner. We know that you can open tickets now, you might open a second ticket to address any license issues. Ok its been resolved. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted February 20, 2014 Share Posted February 20, 2014 That's great. Thanks for posting back to let us know. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 23, 2014 WHMCS Support Manager Share Posted February 23, 2014 Hi, For the reference of others who may come across this thread, those with licenses provided by resellers can submit technical support requests via http://www.whmcs.com/resellersupport My apologies if your reseller did not provide this link. Licence related questions (including reissues and licence errors) should still be directed to your reseller. 0 Quote Link to comment Share on other sites More sharing options...
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