problem with client reset password

[bluedeerforest]

I was doing some testing with a test client tonight, making sure I could reset a password and I think something got stuck in the process.

 

First, I filled out the Lost Password Reset page with the correct email address. Afterwards, the email account receives an email stating this:

 

"Recently a request was submitted to reset your password for our client area. If you did not request this, please ignore this email. It will expire and become useless in 2 hours time.

 

To reset your password, please visit the url below:

/https://domain.com/support/pwreset.php?key=f3b8d477d17f12dd338e6d9f993e41b1[/url]

 

When you visit the link above, your password will be reset, and the new password will be emailed to you."

 

I clicked on the link and it took me to a verification page on the site that said "Password Reset Successful". but then nothing happens. Should I be getting another email with a link to login and change my password?

 

thanks!

[brian!]

I think your template might be out of date... everything is right up until you get the "recently" email... the link in that email should take you to a page where the client can enter their new password themselves - it is no longer sent to them by email.

 

the two template files you should check are pwreset.tpl and pwresetvalidation.tpl - compare yours to the ones in the latest whmcs download and make the appropriate changes.

[vec]

brain has it right, that's exactly what it is...

[WHMCS John]

Hi,

It's /templates/*your active template*/pwreset.tpl and pwresetvalidation.tpl you'll need to update.